Mr. Zhou, a citizen of Nanchang, called "City Scene" to reflect that some time ago, he bought a new car at the Hengxin Aolong Audi 4S store on Nanchang Gaoxin South Avenue. As agreed, January 15 is the day to pick up the car. After completing the registration procedures on the same day, he finally ushered in the delivery ceremony that Mr. Zhou had in mind. However, the happy event that should have been happy made Mr. Zhou both angry and disappointed. What's going on?
Mr. Zhou told reporters that on the 18th of last month, he bought an Audi A6 for nearly 420,000 at the Nanchang Hengxin Aolong Audi 4S store. On January 15, I picked up the car, but I accidentally found that the roof of the car was actually "injured".
Mr. Zhou: The handover ceremony led the flower, and when I pulled the flower up, I accidentally saw it. There were dents on the skylight, two places were dented, and the primer also came out and scratched. I was very happy at the time, and I was going to leave in two or three minutes, and when I saw such a serious problem, I must have been quite sad and angry.
Mr. Zhou believes that the car has such obvious flaws, but no one has informed him in advance, it is likely to be deliberately concealed. To this end, he found the staff of the 4s shop.
Mr. Zhou: Sales consultant She said that she wanted me to wait for them to meet in the evening to study. Then the next morning they said that their boss was on a business trip to Wuhan. Yesterday afternoon the director received me and said that the only thing they could handle, help me repair it without marks, and send me a spray paint of the surface. Such conditions, I definitely do not want, I spend more than 400,000 will definitely have to buy a new car.
4S Shop: Willing to compensate for work negligence but not agreed with the owner
In order to verify the relevant situation, at noon on January 16, the reporter came to the Nanchang Hengxin Aolong Audi 4S store located at No. 4288 Gaoxin South Avenue in Nanchang City. Mr. Zhou's car was still parked in the delivery workshop, and a noticeable dent and paint damage could indeed be seen on the top. In addition, Mr. Zhou also found that scratches appeared on the surface of the front and rear tires on the right side, how did these problems cause them, and did the 4s store know about it? The sales consultant who took over the matter said that they were unaware of it in advance and are currently applying to the company to retrieve the public video to see which link went wrong.
Nanchang Hengxin Aolong Audi 4S store sales consultant Ms. Xu: It is not obvious without the lighting, because before paying the money, I also took customers to check and see, and I did not see it, and he did not see it on the card that day. We watch public videos to play OA, to play reports.
Reporter: How long does this procedure take?
Nanchang Hengxin Aolong Audi 4S store Sales consultant Ms. Xu: It may be next week, Tuesday, Wednesday.
In addition, the after-sales service director also said that after the new car arrives at the store, it will be inspected by the library management, and then PDI testing will be done, and the staff will take the owner to inspect the car, and the owner will also sign and confirm the test report. Although these processes were completed, they did not find flaws in the new car, and they apologize for this situation.
Nanchang Hengxin Aolong Audi 4S store after-sales service director Mr. Luo: First of all, we do admit this fact, at that time, it may indeed be because of our negligence in work management, this problem we must pay attention to. There are several possibilities, the first logistics problem, there was a problem at the time, but it was not checked out; it is also possible to say that the car wash in this process is good, because there are too many links. The key is also a problem, when doing PDI, because PDI mainly does electronics, it may not be so for the body surface.
Director Luo said that at present, Mr. Zhou's request is to compensate 40,000 yuan or return the car, but according to the relevant regulations, the conditions for returning and replacing the car have not been met, and they can only make compensation.
Nanchang Hengxin Aolong Audi 4S store After-sales service director Mr. Luo: We also apologized to Mr. Zhou yesterday, then we mean that we can help him repair it, and then we will repair it according to two to three times the standard of repair, about 3,000 yuan of a compensation. If you think that more than 3,000 yuan is not very interesting, then my side is worth 5,000, send you 6 times of maintenance, and the discount is worth 5,000 yuan.
For this plan, Mr. Zhou could not accept it, he said that the next step will be reflected to the market supervision department.
Source: Urban Scene