In recent years, the city has continued to optimize the business environment, and has successively issued versions 1.0, 2.0, 3.0, 4.0 and Shanghai Municipal Regulations on Optimizing the Business Environment. On this basis, all districts have actively explored and formed a number of good practices in government services, market access, smart supervision, government-enterprise communication, agency assistants, project construction approval, enterprise services, tax facilitation, innovative supervision, credit services, credit repair, etc., and achieved a series of new results.
Previously, we introduced good practices in Pudong, Huangpu, Xuhui, Yangpu and Jinshan government services, Xuhui market access, Minhang wisdom supervision, Fengxian government-enterprise communication, Baoshan chargé d'affaires assistant, Jing'an and Putuo tax facilitation, Jiading innovation supervision, Pudong and Changning engineering construction approval, Pudong, Changning and Hongkou enterprise services, Qingpu credit restoration, Songjiang credit services, Chongming innovation approval services. Today, let's take a look at the good practices of Minhang District in terms of corporate services!
In view of the pain points and difficulties of enterprises, especially small and medium-sized enterprises, such as unclear policies and low awareness rates, Minhang District has built an integrated enterprise service system of "network, line, station and member", formed a three-dimensional service grid of "fixed stations with networks, returned to employees with stations, and served enterprises with employees", and further extended the service level by establishing a four-level service grid of districts, towns (parks), "enterprise homes" and enterprise service commissioners, opening up the last kilometer of enterprise services, and helping Minhang to attract investment and investment.
Main practice
Build an enterprise service network platform and digitally empower enterprise services.
Version 1.0 of the Minhang District Enterprise Service Platform was launched, and the digital transformation of enterprise services was initially formed by creating a district-level key service enterprise database, a big data underlying support platform, 8 major business application subsystems, and N functional modules, covering enterprise portrait display query, visit and investigation appeal disposal process, relocation early warning prompt, "enterprise home" empowerment, support fund management, enterprise service cloud official flagship store and other related application scenarios.
Build a line for the disposal of enterprise appeals, and broaden the channels for reporting enterprise appeals.
Expand diversified appeal collection channels such as normalized enterprise visits, "enterprise say" government-enterprise communication meetings, and weekly information collection, and form a closed-loop solution for enterprise demand collection, circulation, disposal, and return visits. Hold "enterprise says" government-enterprise communication meetings on a quarterly basis to solve difficult problems across departments.
Establish a "home for enterprises" service station and strengthen the function of the public service platform.
The city pioneered the "Enterprise Home" service workstation, forming a full-coverage service system in 14 towns, key parks and key buildings in the district, and 30 have been built so far. Relying on the construction of the Great Hongqiao International Open Hub and the Southern Science and Technology Innovation Center, we will focus on creating 3-4 personalized sites to enhance the external display of the "Enterprise Home". The first responsibility system and the preferential enterprise policy publicity group have been established, and the joint network communication office and assistant services have been established to carry out various policy publicity and consulting services for enterprises such as industry, science and technology, talents, and intellectual property rights, so that enterprises can not go out of buildings and parks to "know policies and understand policies".
Cultivate enterprise service specialists and improve the level of specialization.
The first batch of enterprise service specialists with a total of 457 people were established, giving priority to covering more than 9,000 key enterprises in the region. Establish a hierarchical management system of "1+21+X" ("1" is the district enterprise service center, "21" is the administrator of the 21 towns, key parks and district platform companies, and "X" is the enterprise service commissioner of each unit). Regularly carry out various professional training and excellent service team competition activities for service commissioners to improve the comprehensive ability of service commissioners.
Effectiveness of the work
01
Corporate home service functions sink. Promote the interaction between expert workstations and enterprise homes, carry out 30 lectures of various types, carry out personalized services for enterprises 40 times, and serve more than 1,600 enterprises in total. Ten services of "one netcom office" such as enterprise start-up, special equipment level, policy declaration, and tax declaration are settled in the enterprise home.
02
Accelerate the resolution of enterprise demands. Leading cadres in the whole region visited a total of 5191 enterprises, collected 1476 enterprise problems, and completed 1358 cases, with a problem resolution rate of 92%. The third phase of the "Enterprise Says" government-enterprise communication meeting coordinated and promoted 26 cross-departmental complex demands for 20 enterprises in the jurisdiction, focusing on solving difficult problems such as major project promotion, large tax invoice issuance, import of goods, and power support.
Information provided: Commission Business Office, Minhang District Development and Reform Commission
Edit: Xie Zhen