When the courier is affixed with a privacy sheet
Personal information is "hidden" and receiving and sending couriers is more secure
JD Logistics' face sheet has been privately encrypted
J&T Express Privacy Sheet
How much personal information can a courier slip disclose? Some netizens have tried that 90% of personal information can be restored through the name, mobile phone number, and address displayed on the express bill. Especially through the mobile phone number, you can easily find your bound WeChat, Alipay, QQ and other social networking site accounts, understand your interests, recent followers, etc. A courier bill can allow you to "run naked" in the Internet world.
The recently implemented national standard of "Express Electronic Waybill" strengthens the protection of personal information, prohibits the display of complete personal information, recommends full encryption of personal information, and standardizes the reading permission of personal information related content. Encrypting personal information through privacy sheets is an effective means to ensure the security of personal information of sending users. So, what kind of "protection network" will the application of privacy sheets establish for personal information security? Has privacy sheet been promoted and applied in Lanzhou? The reporter made a visit.
1 Citizens: Personal information is "hidden" Receiving and sending couriers is more secure
On April 8, Ms. Feng, who lives in Gulou Lane, received two couriers, one provincial express delivered by JD.com, on the courier face sheet, the middle 4 digits of the recipient's name and mobile phone number were "hidden, only the surname and part of the phone number were ^_^ displayed; For a Jitu Express delivery, the phone only shows the last 4 digits, and other numbers are hidden with "*". Ms. Feng is no stranger to such privacy encryption disposal. "Women like to shop online, but the security of personal information in the delivery field is also worrying. I have seen on the Internet how to remove the personal information of the courier face sheet, such as applying correction liquid, toothpaste, spray flower dew or wind oil essence, etc., which is particularly difficult. Later, it was found that JD.com's smile sheet hid its name and mobile phone number, and after the things were taken out, the packaging box could be thrown directly. And Jingdong replaced the hidden part with a smiley face (^_^), and this kind of detail processing is very intimate. Ms. Feng said that now SF, Jitu and other express delivery have also adopted privacy sheets, and receiving express delivery is becoming more and more secure.
When the reporter was interviewing at the express delivery outlet, he happened to meet Mr. Wang, a citizen, who only filled in the last name of the recipient, and waited until the face sheet was printed, and erased the name, phone number and address of the sender on the face sheet with a thick black pen. He said that because of work reasons, he usually pays attention to the security of personal information, and when sending and delivering express delivery, special treatment will be given to sensitive information such as names and addresses. However, there are not many users with strong awareness of personal information protection like Mr. Wang, and the reporter found that many express manifests did not adopt encryption and hidden means, and the name, telephone, address and other information of the sender were completely displayed on the face sheet.
2 Express delivery companies: comprehensively protect customer data and privacy
The reporter visited express delivery outlets and Cainiao Station and found that most of the express delivery of Jingdong, SF, Jitu and Yuantong used privacy sheets, and "hidden" the personal information of the sender (recipient) through various methods such as "*" hiding and virtual calls.
In March 2017, JD Logistics officially launched the "Smile List" nationwide, using technical means to partially hide the user's mobile phone number information from the time the package is generated, and replace it with a smiley face (^_^), effectively protecting user privacy in a more warm way. At present, all packages that JD self-operated and self-delivered and third-party merchants use JD warehouse distribution services have all used the "smile sheet".
SF implements a full-link customer data security protection strategy around the "ordering, collection, transfer, after-sales, and operation" of the business process. Among them, in the operation link, encrypted storage and encrypted transmission are used to encrypt customer information stored in various business systems and big data platforms, and ciphertext transmission is realized during data transmission. At the same time, SF continues to promote the work of privacy sheets, increasing the number of hidden digits in the middle of customer phone numbers from 4 to 6 digits, and at the same time supporting customers' differentiated privacy protection needs, protecting name and address information, and comprehensively protecting customer data and privacy security.
In the shipping mini program of J&T Express, after the user fills in the relevant information of the recipient and sender, the system will turn on the privacy sheet function by default, and the customer can also close it according to personal circumstances. After the privacy sheet function is enabled, all paper express sheets, apps, mini programs and other J&T self-service check channels will hide the information of both the receiver and the sender.
YTO actively promotes various information security work, including privacy sheets, and forcibly switches privacy sheets to its own single-selling platforms such as front-line couriers, outlets, and terminal stations. YTO promotes the privacy sheet work with two significant characteristics: one is to promote the application according to different platform characteristics in a rhythmic manner; Second, digital tools have become an important module and technical hard guarantee for privacy sheet management. In addition to the privacy sheet, YTO also opened the 95161 courier outbound call hotline, which is the exclusive number of YTO Express brother to contact the sender customer and the receiving customer when picking up and delivering the parcel, with the function of unified brand mark of the caller, on the one hand, by hiding the real number to protect the privacy of customers, on the other hand, to cut off the possibility of criminals through other private numbers, unknown numbers to carry out telecommunications fraud, from all levels to do a good job in the protection of customer information and privacy.
3 Deposits: Promotion is difficult to implement
"Privacy sheets are about 50%." The staff of Gulou Lane Cainiao Station said frankly, "From the perspective of protecting consumer information, the starting point of the privacy sheet is good, but it is difficult to promote and implement." Because we can't see the phone, we can't send messages, and if consumers don't track the logistics information from the shopping platform, the express delivery may be at the post station all the time. If it is a fresh product, it is easy to spoil. However, there are many regular customers shopping on e-commerce platforms, as long as they are regular customers, they can generally be contacted. ”
A courier who did not want to disclose his name and company said that after using a virtual number, it often happened that he could not make a call, but fortunately, he was in charge of a precinct for a long time, and the courier probably knew who the recipient was.
Not only is the acceptance of privacy sheets by couriers and express storage points not high, but consumers also report that they have a bad experience. Ms. Zeng, a citizen, reported to reporters that after choosing the number protection, sometimes she could not receive the pickup code SMS from the express station and express cabinet. This feedback coincides with the statements of post stations and couriers, because some users have set up blacklists and automatically blocked the information system issued by virtual numbers.
Statistics from Gansu Jitu show that as of the end of March, the use of Gansu Jitu privacy sheets and virtual numbers accounted for about 50% of the total volume. Among them, Jitu's own channels, Douyin and Kuaishou platforms continue to maintain 100% privacy sheet usage, and the usage rate of Pinduoduo and Cainiao platforms has also continued to increase. Specifically, the current proportion of privacy sheets is about 50%, and the use of virtual numbers accounts for about 20%.
For the problem of express delay caused by the inability to receive the pickup code text message encountered by everyone, citizen Ms. Feng said that it is not difficult to solve the problem, why Jingdong and SF do not have the problem of express delay, because the courier has to call each customer to inform that as long as one company can solve it, other express companies should be fine.
4 Industry associations: Although the incision is small, it is significant
Data from the Gansu Provincial Post Administration shows that in 2022, the postal industry in the province will complete a total of 614,212,900 pieces of postal business, a year-on-year increase of 17.08%. Among them, the total volume of express delivery business was 195,883,000 pieces, a year-on-year increase of 6.12%; The postal delivery service business volume has completed a total of 418,329,900 pieces, a year-on-year increase of 23.03%.
From the perspective of Lanzhou City, in 2022, the postal industry in Lanzhou will complete a total of 184,487,400 pieces of postal delivery business, a year-on-year increase of 14.19%. Among them, the total volume of express delivery business was 81.0809 million, a year-on-year decrease of 0.39%; The postal delivery service volume has completed a total of 103,406,600 pieces, a year-on-year increase of 29%.
Through the above two sets of data, it is not difficult to see that express delivery has become an indispensable and important part of modern production and life, and has become an important force linking production and consumption and smoothing the economic cycle. In recent years, as an information carrier to record the user's delivery behavior, the information leakage problem of express electronic waybill has aroused widespread concern in the society. The national standard of "Express Electronic Waybill" establishes a special chapter to strengthen the content of personal information protection, including: First, it is prohibited to display complete personal information. Express delivery enterprises, e-commerce business entities, etc. shall take measures to avoid displaying complete personal information of the recipient and sender on the electronic waybill. The name of the recipient should hide more than 1 Chinese character, the contact number should hide more than 6 digits, and the address should hide the unit room number. Second, it is recommended to fully encrypt personal information. Express delivery enterprises, e-commerce business entities, etc. should use technical means such as radio frequency identification, mobile phone virtual security number, and electronic paper to fully encrypt the personal information on the express electronic waybill. The third is to regulate the reading permission of content related to personal information. The hidden and encrypted information content on the express electronic waybill is limited to the express delivery company and its authorized third parties and relevant management departments, and can be legally read by relevant equipment.
The relevant person in charge of Gansu Express Industry Association said that the release and implementation of the national standard of "Express Electronic Waybill", although the incision is small, but of great significance, is an important basic standard for deepening the green and digital reform of the postal industry, I believe that with the wide adoption of national standards, the production and use of express electronic waybill will continue to be standardized, the public's intuitive perception of the information protection of express electronic waybill will be significantly improved, and the information security management in the express field will be effectively strengthened.
Lanzhou Daily All Media Reporter Liu Weixia Yuan Wenbo Text/Photo