Recently, Ms. Zheng in Beijing reported to reporters that on October 8 this year, when she logged in to the Youku video app, she found a membership fee deduction notice. After inquiring, she learned that since August 2018, without her knowledge, Youku has deducted a membership fee of 15 yuan from her Alipay every month, which has been continuously deducted for 5 years and 2 months, with a total amount of 915 yuan. What to do about this?
An app that I haven't used in 5 years
"Automatic deduction" every year
On the day of discovery, Ms. Zheng called Youku customer service to complain, hoping to refund the membership fee during the period when she did not use the membership rights, a total of 915 yuan. According to Ms. Zheng's recollection, she opened a Youku membership in July 2018 in order to upload a video, but she did not know that there was a membership renewal function, and she never used the membership rights of the Youku platform after that month, but Youku began to automatically deduct money every month. Ms. Zheng said that although she immediately closed the membership renewal program after discovering the problem, she was automatically deducted a total of 915 yuan in five years.
Ms. Zheng told reporters that during the automatic deduction, Youku never sent any significant information to remind her of the deduction, and she found it herself after opening the Youku video app. "In other words, if you don't log in to the Youku video app, users won't know if they're being charged."
The latest response from the platform: full refund
On the afternoon of the 8th, Ms. Zheng called Youku customer service to complain on the basis of the relevant provisions of the Measures for the Supervision and Administration of Online Transactions, which states that "if an online transaction operator provides services by means of automatic renewal, it shall remind consumers in a conspicuous manner five days before the automatic renewal date", requesting Youku to refund the membership fee automatically deducted during the 5-year period.
Ms. Zheng said that Youku's first response rejected Ms. Zheng's request to refund the full membership fee for five years, saying that she could only refund the membership fee for five months, citing "logging in to the account once in April and using the search function once." Ms. Cheng argued that she had not used her membership benefits and was entitled to a full refund.
On October 12, the Youku platform called Ms. Zheng back and said that she was willing to refund the 44-month membership fee of 660 yuan, but Ms. Zheng refused. On the same day, the reporter called Youku customer service, and the other party said that it would seriously consider Ms. Zheng's need to refund the full amount, and the final specific refund amount was still under negotiation.
On October 13, the reporter learned from Ms. Zheng that the current Youku platform said that it had verified that Ms. Zheng's situation was true and her appeal was reasonable. The user has been contacted to refund the full 61-month membership fee, a total of 915 yuan, which is expected to arrive in 3 working days.
Hurry up and check yourself:
In a few simple steps, cancel the automatic renewal of the mobile app
So, how to cancel the automatic renewal of mobile app? In fact, it is very simple, the following small series will explain in detail.
1. WeChat cancels the automatic renewal of the App
If you bind a WeChat account when you open the App auto-renewal service, you can cancel the automatic renewal of the mobile App directly in WeChat.
Specific operation:
Step 1: Open WeChat, click [Me] on the far right below, and then click [Services] above.
Step 2: Click [Wallet] to enter the wallet interface.
Step 3: Click [Payment Settings], followed by [Auto Renewal]. In [Auto Renewal], you can view all the auto-renewal mobile apps bound to WeChat. Click on the mobile app that you don't want to renew and manually cancel the automatic renewal service.
2. Alipay cancels the automatic renewal of the App
If you use the automatic payment service opened by Alipay, you can also cancel the automatic renewal of the mobile app, you can also do so through Alipay.
Step 1: Open Alipay, click [My] in the lower right corner, and then click the [Settings] button in the upper right corner.
Step 2: In the settings interface, find and click [Payment Settings]
Step 3: Click [Passwordless Payment/Auto Charge], select the mobile app automatic service that needs to be canceled, and turn it off.
3. Apple cancels automatic renewal
Some small partners use Apple mobile phones, but after opening the automatic renewal function on the Apple mobile phone, they find that they cannot find the relevant App automatic renewal service in WeChat and Alipay. At this time, you can cancel the automatic renewal of the mobile app through the unique [subscription] function of the Apple mobile phone.
Step 1: Open [Settings] and click [Personal Center] at the top.
Step 2: Once inside, find and tap the [Subscribe] option below
Step 3: Find the mobile app that you don't want to auto-renew and disable it.