"It's okay not to add it to you, but not to add it to you?"
"Get out of here"
Who would have thought that just because of the heavy taste, eating wontons and pouring more seasonings, he would be "kicked in circles" by the boss and the proprietress of the boss.
And all this really happened in a small wonton shop in Changzhou, which really made people angry and speechless. And with the exposure of the video, netizens also stretched out the "fist of justice" and ripped off the black history of the two.
The event passed
On December 13, a young man in a pink shirt walked into the wonton restaurant alone, and when the food was served, he picked up the spices on the table and poured them in, when a man dressed in black and claiming to be the boss walked over, pulled the diner by the sleeve and pulled him up.
For a while, the diners didn't know why, they hadn't eaten yet, what was the boss making a fuss, and then sat back.
At this time, a female clerk walked over, but he was not persuasive, more like fanning the flames, she explained on the side, "You come to add that thing every time, you add too much."
The boss then slapped the man in the face with his hand and said, "Is it okay if I don't add it to you? ”
The boss grabbed the customer's arm and dragged it out of the door, and the customer didn't dare to dwell on the boss when he saw that the boss seemed to have some mental illness, so he let the boss let go of his hand and pocketed his mobile phone to leave.
The boss still shouted while pushing: "Pay, 10 yuan ......" When the customer took the mobile phone and was about to scan the code, the boss still hit hard, and said while calling: "What x are you pretending!"
Looking at the whole thing, I'm afraid that many netizens have the same feelings as me, on the one hand, I don't understand what the boss's purpose is in doing this.
As the saying goes: people don't open a store without a smile. This boss is good, not only does he not give customers a smile, but he beats people because of a little seasoning, which makes people incomprehensible.
When we walk into a restaurant, whether it's a high-end restaurant or a small street shop, the most basic expectation is to be respected and reasonably serviced.
In this case, instead of respecting the customer's personal preferences, the shopkeeper took extreme measures to express his dissatisfaction, which undoubtedly violated the basic norms of the service industry.
On the other hand, it is to feel angry. The general public aversion to violence and irrational behavior. When the store takes the initiative to push the customer, this overreaction immediately inspires empathy and anger in the audience.
In today's society, most people are strongly opposed to any form of violence and violations of individual rights.
In the follow-up of the incident, 20,000 bad reviews were mentioned in the restaurant comment area, and the proprietress was picked up for black material
As the surveillance video of the store was exposed by the media, the matter quickly appeared on the hot search of major platforms, and many netizens began to fight for the diners.
And the name and address of this wonton shop were found by netizens, and this store also has a takeaway shop on the Internet.
The most outrageous thing is that some netizens picked up that the boss lady also served as a customer service from time to time, scolding netizens in the comment area: "The front teeth knocked out you, do you believe it?"
The local police station and the market supervision department intervened
At present, a staff member of the Market Supervision and Administration Bureau of Zhonglou District, Changzhou City, said that this belongs to the scope of public security management, and the owner of the store involved has been taken away by the police station for investigation, and the wonton shop is closed.
Changzhou officials said that the customer and the shopkeeper had a dispute beforehand, and the police had intervened to deal with it after the incident.
We have to admit that in the current environment, brick-and-mortar business, especially the catering industry, is facing huge challenges in the current economic environment. From high rents, labor costs, and fierce market competition, it is indeed not easy for small restaurants such as wonton restaurants to survive.
This pressure can lead some owners to be overly sensitive or overreact to customer needs and feedback.
But this does not justify the boss's violence against customers. No matter how difficult the business is, respecting customers and providing good service is always the core principle of the restaurant industry.
Personalized requests from customers for food, such as the addition of spices, should be seen as a common and reasonable need. In this case, the ideal approach should be to communicate with the customer and seek a solution, rather than taking extreme actions.
Since the store can recognize this guy, it means that he is an old customer, and he treats old customers like this, no wonder he will receive so many bad reviews!