(1) WeCom configuration issues
1. If you have WeChat customer service business before, can you advertise on the official account and add fans to customer service?
Yes, but you can't use the original customer service business of WeCom, you need to apply for a new WeCom, a subject can apply for 5 different WeCom, and you need to add sales employees into the enterprise team in the new WeCom, otherwise the new WeCom will not synchronize the employees in the old WeCom.
2. What should I do if I miss the configuration visibility range during the authorization process of the WeCom third-party application?
Log in to the WeCom backend https://work.weixin.qq.com/", select [Application Management-Application-Third-Party-Giant Engine Clues], enter the application management details, click the [Modify] button on the [Visible Range] side to adjust, and select the company-wide or the salesperson you need to configure as the visible range
3. Does an advertiser need multiple WeCom to place multiple AD accounts?
No, you don't. One customer ID (subject) shares one WeCom, no need to apply for multiple WeCom. That is, if you authorize WeCom in AD Account 1 of the same entity, you enter AD Account 2 of the same entity and directly reuse the authorization status of AD Account 1.
(2) Live code related
1. Does WeChat customer service support uploading customer-built live codes?
Yes, please refer to the section above on creating a live code for WeChat
2. How to modify the reception staff after going online?
It can be modified in "Number Package-Qiwei Live Code-Details".
3. What should I do if the sales of the live code configuration are too small, but suddenly enter too many customers, resulting in sales not having time to receive them?
Customers can be transferred to other sales in the background of WeChat. First, log in to the official account advertising background, click [Customers and upstream and downstream - customers/customer groups that need to be transferred for on-the-job succession], and select the sales and customers you want to transfer.
(3) Error prompts/interface troubleshooting
1. Why is an error reported during configuration?
Please log in to your WeCom backend
●Check whether the authorization of the clue pass application is complete (chess WeChat customer service permission), the same permission is authorized to different third-party applications, and the permission is determined according to the latest authorization time, so it is also necessary to determine that the latest permission is authorized to the "clue pass enterprise micro application"
● Check whether your enterprise micro background is in the WeChat customer service section, turn on the switch of API management WeChat customer service, please set it to "off" state, if you have opened the API, you can see the following reminder in the Clue Pass application permission view
The status shown in the preceding figure indicates that the authorization is incomplete
●Determine whether the visible scope is the whole company (WeCom application management - application - third party - giant engine clue communication)
●Please make sure that the sales staff of your WeCom have completed real-name authentication and have logged in to your entity's WeCom account in the WeCom mobile app
4. Why does WeCom authorization fail to prompt?
Most of the reasons are that your WeCom subject verification fails, check the "Prepare in advance" part of the enterprise and micro above, check the naming rules of the "abbreviation" of the enterprise and micro enterprise, we need to ensure that your enterprise and micro subject and the giant AD subject are consistent, and the enterprise micro abbreviation can reflect your company's main body information