Before leaving the car every day, the vehicle should be cleaned and disinfected. He said: "Whether the vehicle is clean or not, whether there is a peculiar smell in the car is the first feeling of passengers, which affects the passenger experience. ”
His name is Shi Fengming, and he is an online car-hailing driver and a grid worker in the Taohuayuan community of Taohuayuan Street, Youyang. In him, he not only has the excellent quality of an online car-hailing driver, but also has a sincere heart that pretends to be a resident and serves the masses.
"Online car-hailing drivers belong to the service industry, details are very important, and good habits can gradually improve the quality of service." Every day, Shi Fengming drives through the streets and alleys of the county, just to facilitate the travel of citizens and deliver them safely to their destinations.
Shi Fengming, 28 years old this year, has worked as a tour guide and a language teacher in a tutoring institution after graduating from university. In May last year, he became a ride-hailing driver. At work, he warmly serves passengers, and when people in difficulty need to travel, he also picks up and drops off people for free.
Give people roses, and there is a lingering fragrance in your hands. In January 2024, Shi Fengming took the initiative to join the "Lei Feng Fleet" organized by the online car-hailing company to learn from Lei Feng, do good deeds, and fulfill social obligations. He said that participating in the "Lei Feng Racing Team" made people in need feel warm, and he was very satisfied.
Shi Fengming also has another identity - Taohuayuan Community Grid Member, mainly responsible for the two areas of Huancheng Road and Zhangjiaxiang. Every day before leaving the car, he will go to inspect the area he is responsible for, collect social conditions and public opinions, resolve conflicts and disputes, conduct safety and environmental protection inspections, help and educate special groups, and prevent and control social security...... He did his best in everything.
During the inspection, if the street lights are not lit, Shi Fengming will report to the community in time and contact the construction personnel to deal with it as soon as possible; He also knows who needs special attention to laid-off unemployed people, empty nesters, disabled people, etc. Residents of the area can call him at any time regardless of their demands.
"The problems reported by the residents seem to be small things, but they are major events related to their happiness, and they also affect the residents' evaluation of the grid work." Shi Fengming said that he would write down the things reported by the residents in his notebook one by one and spare no effort to do it well, "The residents' demands have been responded to in a timely manner, the problems existing in the community have been solved, and I have found a sense of value." ”
"Be a young man with a sense of responsibility and responsibility." Shi Fengming said that while fulfilling the responsibilities of the grid staff, he will provide convenient and efficient travel services for the majority of passengers, become a positive and energetic new youth, and contribute to social development.
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Reporter: Gao Shaojun ▏Editor: Zhao Shuting Duty: Ren Guirong ▏Editor-in-Chief: Chen Jie Produced by Youyang Autonomous County Rong Media Center