Preamble:
Fat Donglai is on fire again!
It's just that this time everyone was a little shocked, how dare they compensate "8.83" million? Could it be that Fat Donglai doesn't want to make a profit?
I have seen someone who is ruthless to others, and I have never seen a company that is ruthless to itself, just a small matter, an apology can be solved, but it must be treated with the most serious attitude.
I have to say that Fat Donglai really won this time!
Although it is said that he lost money, word of mouth is known all over the country.
The course of events is not a twist and turn.
On June 25, 2024, an ordinary night, some customers reported on social platforms that in the restaurant jointly operated by Fat Donglai, the environment of hand-rolled dough was too poor, surrounded by dust, and there were messy tools.
For this customer, it may be that seeing such an environment with his own eyes always feels a little uncomfortable. Therefore, shooting the next video and posting it directly on the Internet is to hope that Fat Donglai can change.
For customers, Fat Donglai is a very good company, not only good for employees, but also to help competitors regardless of previous suspicions.
With such a mind, everyone still has a trace of expectations for Fat Donglai. To the surprise of netizens, such a seemingly unimportant reaction ignited Fat Donglai's attention to food.
After receiving the feedback, they immediately launched an investigation, asked all the joint venture restaurants to suspend business, and sent Fat Donglai headquarters personnel to rectify it.
A day later, Fat Donglai issued a long report, in which he said that all the problems were his own fault, and they very much agreed with the feedback of the masses.
For customers who find major problems, the company directly gives a bonus of 100,000 yuan. From June 9th to June 19th, as long as the customers who have purchased rolled dough in the restaurant, all the refund procedures will be handled, and an additional 1,000 yuan will be compensated.
Through the reconciliation of Fat Donglai and the calculation of WeChat user groups, in just ten days, a total of 8,883 copies were sold, which means that Fat Donglai has to compensate 8.83 million.
Just because the environment is a little worse, Fat Donglai directly compensated 8.83 million, which is an unprecedented situation in the entire catering industry. What's even more rare is that the law enforcement department has not yet come to the door to inspect, they have closed the door to inspect and made rectifications, which makes the national catering enterprises feel incredible.
How high a company's consciousness is, how likely it is for the future.
No wonder, the comment area exploded, and they all felt that Fat Donglai was very brave and walked in the forefront. Whether it is a supermarket or a restaurant, it is always unexpected by everyone, but it makes customers feel at ease.
Such a company that can reflect on itself, does not delay time, and covers up the truth is worthy of everyone's support. This can't help but remind people of the question raised by everyone when Fat Donglai first became popular, will there really be such a company in China that will treat employees as family?
Back then, Liu Qiangdong's employees were brothers, and after many years, they also became people with no performance, not good brothers. However, Fat Donglai did it, he not only did it himself, but also helped his peers to do it.
Not only treat employees as family members, but also propose that employees relax the system, so that some employees with negative emotions can take the company's money to solve negative emotions.
If you can solve the problems of employees from the source, employees will not have problems.
In fact, in many companies, employees have to work aggrievedly for money, and as a result, they are unhappy, and even the company has to pay some losses.
Although in terms of profits, employees earn more and bosses earn less, their behavior makes more people support them instead of hating them.
Such behavior reflects Fat Donglai's courage to take responsibility.
Taking responsibility seems like a simple question. However, looking at domestic catering companies, there are very few that can really control the quality.
Every year, there are many gutter oil restaurants and addictive powders that are found to be irresponsible restaurants, they only want to make money, but wantonly damage the health of customers.
Fat Donglai has opened a precedent for supermarket personnel management and catering self-inspection, which is really powerful.
Epilogue:
What Fat Donglai really deserves to be recognized by everyone is its own reputation. They never cheat, and when they encounter problems found by others, they will directly reward them, so that the masses can supervise the service together.
There are not a few companies that can do a good job, but there are very few companies that can do everything with a clear conscience. It just so happens that Fat Donglai is a service-oriented and people-based enterprise, so as to win the hearts of the people.
In the event of such a health incident, many companies cover up or shift the responsibility to employees, but although Fat Donglai fires the employees involved, he bears greater responsibility.
The 8.33 million yuan compensated is not only as simple as money, but also because of their strict requirements for themselves. This kind of requirement is based on the wise decision of the company's leaders, and Fat Donglai is really lucky to have such a clear boss.