#头条创战挑作赛#网上看到一长文，是给银行评功摆好的，什么“好消息！ The bank's new regulations stipulate that people over 60 years old can enjoy these benefits when they come to the branch to handle business".
It is true that China has entered a deeply aging society. By the end of 2023, the country's population will be 140967 thousand, and the population aged 60 and above will be 296.97 million, accounting for 21.1 Chinese Chinese% of the country's population. This one is quite scary. Therefore, it is not easy to increase pensions by 3% in 2024, benefiting 140 million retirees.
Now there are many fewer bank outlets than in the past, but most of the people who go to the bank physical outlets to do business are middle-aged and elderly people, and they deposit and withdraw pensions mostly to the bank entity counter manually, withdraw cash or deposit cash, and deal with bank outlets every month, and the ATM does not play. My 88-year-old father did just that.
It is said that in order to take care of the elderly customers, the bank can enjoy six major benefits when handling business at bank outlets, and it is well received. The head of the lecture is the Tao, which is not very practical. I am a person who has been a sixtieth birthday, and I use my own personal experience to tell the person who wrote this article that it is purely on paper and has limited effect.
In order to save costs, the number of major bank branches has been reduced and reduced. On Sunday, June 16, I went to the local Industrial and Commercial Bank of China headquarters outlets to handle the deposit maturity withdrawal business, rested, saw a nearby branch open, a go to the elderly waiting in line, three windows office, wait for an hour and a half, withdraw cash, go to another Bank of Communications headquarters branch to try your luck, can you open to deposit, because the opening of mobile banking can transfer large amounts of cash only the Bank of Communications. But it is not open manually, and can only go to the ATM to make a deposit, but it does not recognize the brand-new renminbi, and it takes more than half an hour to deposit more than 10,000 yuan. 90% away from the agreement to repay the friend's money, as a last resort, I can only find the business outlets of the Bank of Communications, manual deposits, and finally find a business outlet, two windows office, and a group of elderly people are waiting, the carelessness of the staff, low efficiency, causing some elderly people's criticism, I queued up for more than 40 minutes to get things done.
Actions speak louder than words. Now on the Internet, boasting about the new regulations issued by banks and how to do a good job in serving the elderly is also on paper, and the perception is not good. As a bank outlet, it faces depositors, and it is closed at noon and two days off on rest days, just like the work and rest of the institution. The outlets are gradually shrinking, how can we provide intimate services for many elderly groups. The customer is God, and in this part of the proud bank, it seems that it does not exist.