Good news spread! All the operators of the WeChat public account are now blessed. Sesame Customer Service, a video account service provider, has launched an intelligent AI system called Chatwiki, which can automatically reply to customer service messages from official accounts.
The introduction of this new technology will greatly simplify the enterprise customer service process, reduce operating costs, and is expected to improve customer satisfaction. For Official Account operators, this means that they can devote more time and energy to other private matters. So, how to connect this AI robot to the backend of your official account? Here are some simple steps:
1. Sign up for a Chatwiki account. First of all, the operator who needs to use it should visit the official website of Chatwiki (https://chatwiki.com) to register an account and log in.
2. Select an AI model. Chatwiki supports a variety of mainstream AI models, including but not limited to more than 20 types of AI models, including but not limited to Tongyi Qianwen, OpenAI, Azure OpenAI, Kimi, Zhipu AI, iFLYTEK Xinghuo, and Baidu Qianfan. Operators are free to choose according to their own needs.
3. Knowledge base training. Unlike traditional AI bots, Chatwiki can be trained to respond based on the knowledge base content uploaded by the enterprise, and can automatically organize the response format. This training allows Chatwiki to be more accurate in answering questions and provide more comprehensive answers, which improves the customer experience.
4. Chat test. After uploading the knowledge base content, if the operator wants to check the actual performance of Chatwiki, they can do so in the "Chat Test" function in the backend. If you find that the results are not as expected, you can retrain the robot.
5. Authorize access to the WeChat official account. To use Chatwiki in an Official Account, the operator needs to select Bind WeChat Official Account in the "External Services" option and follow the instructions. Then, enter the background (https://mp.weixin.qq.com/) of the WeChat official account, obtain the developer information in [Settings and Development - Basic Configuration] and fill in the relevant content according to the instructions. After completing these steps, if the access is successful, the operator's Official Account backend can use Chatwiki to receive visiting customers.
With the above steps, operators can easily integrate the Chatwiki intelligent AI system into their WeChat official account and enjoy the convenience and efficiency improvement brought by AI.