"It's so convenient, you can do business at your doorstep, and your service is really getting better and better!" The villagers of Liuzhuang Village said happily.
A few days ago, the overflow power supply community manager of the State Grid Yangxian Power Supply Company and the administrative grid staff came to the "village network co-construction" power convenience service point in Liuzhuang Village, and used the "Online State Grid" APP to provide online electricity services for the villagers who came to consult the newly installed electricity meters at home, so that the masses can enjoy convenient, high-quality and efficient power services without leaving home. The "village network co-construction" power convenience service point adopts a combination of "online" + "offline" to quickly accept people's electricity demands. Establish an efficient and convenient "micro-service group" "online", and publish information such as electricity price policies, power outage information, and safe electricity use tips in the group; "Offline" at the door of the villagers to provide electricity business consultation application, inquiry of electricity bills, fault repair and other services, guide customers to download the "online State Grid" APP to assist customers in online electricity application, encourage customers to call the power supply station convenience service hotline and station manager telephone, and in the power convenience service point to place the opinion registration book, collect villagers' opinions and suggestions and timely solve customer electricity demands, truly realize the power supply service "zero distance".
The company leads the innovation of the new microservice model of "community manager + administrative grid member" linkage with party building, extends the work tentacles of grassroots party organizations, opens up the "last mile" of refined governance and precise service of grassroots power supply services, and realizes that electricity does not leave the village and problems do not leave the village. At present, 136 community managers have completed preliminary docking with 3,045 administrative grid members in the county, further improving the sense of access and happiness of the masses.
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Source: State Grid Yangxian Branch (Yang Li)
Editor: Li Xiaoqing Editor: He Long
Review: Zhang Xiaofeng Editor-in-Chief: Zhang Zhigang Producer: Song Hao
Submission email: [email protected]
Mainstream public opinion position, integrated service platform, community information hub
Yangxian release
Aiyang County APP