Yesterday, I read the experience of a netizen, the HP 17-CK2002TX notebook I bought on JD in February this year, the price is 15499 yuan. Equipped with I9-13900HX and a RTX4080 graphics card, this is a proper high-end notebook, but the story that happened after that is not high-end. You can see the details later.
I would like to say that no matter where we buy a notebook from, we are all likely to encounter a similar problem, the unstable failure that the notebook has. How to solve such problems? Is there a proper process for doing this?
1. Video recording of the whole process of disassembly
For notebooks purchased online, the whole process must be recorded when disassembled to prevent accidents. Nowadays, the packaging of computers has taken into account the harsh shipping conditions, but it is still not possible to ensure that there will be no accidents.
The whole process of dismantling is mainly recorded to prevent the occurrence of empty packs and dropped packets.
Another use is to plug in the power cord after disassembling the machine to start the test to prevent the LCD screen from breaking. This kind of problem has not appeared, if you do not have the whole video, after unpacking the LCD screen found that the LCD screen is too broken, this kind of problem can only be borne by yourself, the seller will not bear. Because you can't produce valid evidence!
2. Aging test of new machine
Whether it is an online purchase or an offline purchase of laptops and computers, you must carry out an aging test after taking it home, you need a full power test and a 3D test of the graphics card, and the software you need is OCCTPT and FurMark, OCCTPT can test the maximum full load power of the CPU, that is, the limit of your computer's running capacity.
As long as the computer can run stably under full load conditions, it means that there is no problem with the hardware and heat dissipation of the computer.
3. Analysis of the cause of the failure
1. Occasional hardware problems
As soon as the new machine is unpacked, there will be problems, and it is called unqualified in the sales process, and it is directly returned to the manufacturer. However, now because of online sales, the stand-alone express delivery link has increased the possibility of failure. It's just that the probability of this is very low, and if you catch up, you can only return and exchange it. Therefore, as mentioned earlier, the machine purchased online must be recorded throughout the whole process when unboxing to prevent damage to the LCD screen.
2. Secondary sales of machines
This kind of machine exists in online sales and physical store sales, and the seller encounters an unqualified machine in the sale of the manufacturer, and the manufacturer will repackage it after eliminating the problem, but this packaging is not a normal retail package, it is a special package, called DOA official turning machine, and the warranty period is still in accordance with the original warranty period, and it will be sold through a general special channel, or it will be sold by the customer.
It's just that some unscrupulous dealers will sell this kind of machine as a retail machine, which can increase the profit. And most customers can't find it at all, as long as there is no problem with the machine, they can't find it without entering the warranty link. Because the hard drive is reformatted, the system is also encapsulated, exactly like the new machine.
If it is an unstable failure, it is difficult to completely eliminate it even if it is returned to the factory, so it will enter the retail link again with "illness". We must know that if a computer costs thousands of dollars or more than 10,000 yuan has problems after using it for a few days or months, manufacturers and sellers will not treat it as a waste product, and it must be repackaged and re-sold, only in this way can we maximize profits!
3. Software problems
The chances of hardware problems with a new computer are really low, and it's more of a software problem. The reason why a new computer feels stuck is that there are too many background programs, which makes it difficult to move the mouse or play back videos. This kind of problem is not a problem for experienced users, but it cannot be found by ordinary computer operators at all, and can only be considered to be a problem with the computer.
Therefore, we use computers, and antivirus software recommends the use of velvet security, and does not recommend the use of 360 antivirus and 360 security guard. The second is to use the browser that comes with the Microsoft system as much as possible.
Note: Software failures are not performance failures!
Fourth, the return and replacement process
All notebook desktops, monitors, and other computer accessories are eligible for 7-day returns with quality problems and 15-day exchanges with quality problems. So when you find that there is a problem with the computer, the call record with the after-sales technician should be saved. Then you can go to the after-sales service, where you can fill in the list. If the problem can be solved, it is best to solve it, and if it can't be solved, you can return the machine according to 7 days.
When you find that the machine is malfunctioning, you can use your mobile phone to record the fault phenomenon and save evidence.
5. Formal complaint process
If the merchant or online platform does not deal with it, when it is determined that your computer is a performance failure, you can complain to the market management department, or call 12315 to complain, or you can also complain on the national 12315 platform.
If your evidence is doubtful, then you need to go to a third-party platform for identification, if there is no problem with the machine, you need to bear the identification fee. If there is really a problem with the machine, this appraisal fee needs to be borne by the seller.
Sixth, the Jedi counterattack
This method is a helpless move, and it is useless to really complain, and the most effective method at this time is live broadcast. As long as you can warm up in advance and show all the evidence of the failure on the Internet, you will finally be unbearable and smash the computer.
What all brands are most worried about is the negative impact, which will continue to ferment, spread, and finally even close a brand. This is also a way that ordinary consumers really can't do, and it is not recommended to use it.
In addition, if you really want to use it, you also need to ensure that your statement is true and not fictitious, or it is unlikely that you will be held legally responsible.