No reminder will be deducted directly
The unsubscribe portal could not be found
......
More and more consumers
Paid websites or apps
Auto-renewal issues
June 30th
This topic rushed to the hot search on Weibo
Netizens applauded: "Support! ”
It's easy to open and hard to close
A lot of people have been tricked
According to relevant media reports, on a well-known complaint platform, the number of complaints with "automatic renewal" as the search term has skyrocketed from more than 30,000 in 2020 to 148,000 today.
As early as 2019, a media survey showed that more than 70% of the 50 popular paid software had hidden the consumption trap of "automatic renewal" in the monthly and annual service packages of members.
Some reporters found in the actual experience that some merchants have checked the "automatic deduction" function by default on the interface of opening paid services, and most of them are displayed in smaller words, and consumers may be "tricked" if they do not pay attention to them in daily use.
The membership subscription page of a software shows that consumers only have 3 payment options if they want to subscribe to a membership, and they can't choose auto-renewal. Source: "Xinhua Viewpoint" WeChat public account
Moreover, the unsubscribe entrance of this kind of service is generally hidden deeply, the reporter tossed and turned in the mobile phone for more than ten minutes without success, and had no choice but to call the customer service phone to unsubscribe, but the customer service phone needs to wait in line, and the process can be described as time-consuming and labor-intensive.
As the first supporting administrative regulation of the Consumer Rights Protection Law, the Regulations for the Implementation of the Consumer Rights and Interests Protection Law came into force on July 1.
It mentions that if a business operator provides services by means of automatic extension or automatic renewal, it shall draw the attention of consumers in a conspicuous manner before consumers accept the services and before the dates of automatic extension or automatic renewal.
This means that if a merchant provides services through automatic extension or automatic renewal, it must not only inform in advance, but also draw the attention of consumers to it in a conspicuous manner, so that consumers can authorize the deduction of fees on a fully informed basis each time.
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Source: People's Daily, Metropolis Express, Happy Futian
Editor-in-charge: Zhu Meirong
Editor: Anne Xu