recently
Some netizens posted on social platforms
4 passengers are boarding
Shanghai Airlines flight FM9273
I have experienced a journey of "people are embarrassed".
aroused heated discussions among netizens
Day
After the flight is diverted at Lanzhou Airport
When re-taking off
The airline turned out to be missing
4 passengers waiting in the lounge
ultimately
Passengers can only share one ride-hailing car
Arrive at your destination, Xining
It was previously reported that → incident occurred on a flight from Shanghai! Re-takeoff after diversion, 4 passengers were "forgotten" at the airport?
July 7th
One of the parties @长安少xiaTOK posted
Received a message from "China Eastern Airlines
Service Management Department".
In its apology letter, China Eastern Airlines said: "On July 4, your flight FM9273 Shanghai Pudong-Xining of Shanghai Airlines Co., Ltd., a subsidiary of China Eastern Airlines, was diverted to Lanzhou Airport due to weather conditions. After the flight was diverted, the crew and ground staff of our company organized passengers to get off the plane to rest in strict accordance with the safety and service procedures, and carried out a safety clearance inspection. During the re-organization of boarding, due to the negligence of the ground staff, the passengers in the VIP lounge were not notified in time, resulting in your missing flight. Although there are measures such as chartering cars in the future, it still makes your experience of this trip not good. We will learn from the lessons and improve the service work, and ask you to continue to supervise and provide valuable comments and suggestions.
thereafter
@中国东方航空 Retweet, Respond
Related passengers @ Changan Shaoxia TOK, @春卷
Apologies for China Eastern Airlines
Many netizens think
The attitude is sincere and acceptable
Some netizens also said
Hopefully it won't happen again in the future
Such an "oolong"
Folks
When travelling by air
Have you ever encountered "embarrassment"?
Share it in the comment section!
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Source: Newsroom, @中国东方航空, netizen comments
This article is edited by small door ears