Do you have a habit of putting your hands under the table when you eat out?
Recently, Ms. Qian from Shanghai complained that her two-and-a-half-year-old son accidentally ingested poisoning and caused myocardial damage to a restaurant in Wang Fugui's hot pot restaurant, which caused myocardial damage.
On September 5, Ms. Qian told reporters that her appeal was to hope that the business would publicly apologize and suspend business for rectification. On the same day, the staff of the store involved responded that the sanitizing company had smeared cockroach medicine on the back of the table without the store's knowledge. The company has sent a special person to follow up on this matter, and the two sides have not reached an agreement at present.
Ms. Qian found cockroach medicine placed in multiple places on the back of the table.
Diners questioned the placement of cockroach medicine on the back of the table
On August 23, Ms. Qian took her two-and-a-half-year-old son to dine at Wang Fugui Hot Pot Wujiaochang Restaurant, during which she found that the cockroach medicine on the back of the table was picked out by the child and eaten by mistake, and the child then had multiple symptoms of diarrhea and vomiting, and the vomit was green.
Ms. Qian said that on the night of the incident, the child's blood test results in the hospital were normal, "the doctor thought it was a slightly toxic symptom", "but the results of the subsequent four venous blood draws were abnormal, and the child was diagnosed with myocardial damage and food poisoning".
He said that there was no baby stool in the store, and when the child sat on the stool, his hand just touched the back of the table. At the same time, he expressed his confusion about the behavior of placing cockroach medicine on the back of the dining table, and was also worried that the drug toxins would affect his son's body.
After Ms. Qian posted this matter on social platforms, it sparked heated discussions. Many netizens believe that it is dangerous to put cockroach medicine under the table, and customers who dine may touch it, "It's terrible".
The reporter noticed that Ms. Qian complained about the matter on the review page of the store on the review platform, and on August 26, the merchant involved replied to Ms. Qian's comment and apologized, saying, "Because the store needs to be regularly sanitized in accordance with the requirements of food hygiene management, the store has not supervised the position of the sanitizing company to use the cockroach bait, which has caused harm to the baby, and has arranged for the store to clean up the glue bait in the gap between the back panel of the table." ”
The store involved said
A dedicated person has been assigned to follow up and deal with it
Ms. Qian said that on September 4, her online post on the social platform was complained about the infringement of the reputation of Wang Fugui hot pot restaurant, and the reason for the complaint showed that "on the night of the incident, the person in charge of the store and the clerk accompanied the user to take the child to the doctor for examination, and the child's physical and mental state was good, and the doctor recommended observation, and asked the user and his spouse to decide whether to give the child gastric lavage." Eventually, the user decided not to give the child gastric lavage and went home for observation. ”
The store involved
The content of the infringement complaint also shows that "on the evening of August 30, the user called to inform the child that he was okay and was going to eat at another restaurant, and the results of the re-examination were abnormal the next night." This means that there is no clear evidence that the child's illness is related to the incident, please check it yourself. ”
In this regard, Ms. Qian retorted, "After learning that the cockroach medicine is a glue bait, the doctor said that it is insoluble in water and ineffective gastric lavage." In addition, children also need to eat during this period, and this should not be used as an excuse to shirk responsibility. ”
On September 5, Ms. Qian told reporters that she had consulted a lawyer and communicated with the merchant and his lawyer, "may sue the merchant for a public apology and suspend business for rectification." The screenshot of the chat provided by Ms. Qian shows that the merchant involved provided two compensation plans, namely four times the sum of medical expenses, transportation expenses, lost work expenses, etc., or ten times the amount of the meal that day, but the two parties did not reach an agreement in the end.
On the same day, the staff of the store involved responded to reporters that the cockroach medicine was sanitized and applied to the back of the table without the store's knowledge, and the company has sent a special person to follow up on the matter.
Regarding the store's complaint against Ms. Qian's online post, the staff member said that Ms. Qian wanted to expose the matter and ask the store to close for rectification, but the two parties did not reach a consensus on this. "We have no malicious intent in reporting the relevant content on the platform, but we just hope that the two sides can renegotiate and deal with it."
The AMR responded
On September 5, some media contacted the staff of the Yangpu District Market Supervision and Administration Bureau in charge of handling the matter, saying that they had received the complaint and were still looking for the company to verify the relevant situation, and were in the process of disposing of it, but there was no conclusion yet.
Regarding whether it is feasible for restaurants to apply cockroach medicine to the back of the table, the staff said: "It should be a measure to eliminate pests, and if there is a standard for this, our undertaking department will go to the scene to make a determination, because the restaurant pest control does not know whether there is a technical standard, including the location where it is placed." ”
The store publishes a public statement
On September 6, the store issued a statement of the situation
According to the statement, the store has replaced the sanitizing company and promised to strengthen management.
The parties responded
Today, the parties posted the mediation letter, and said that they had also checked, and the follow-up restaurant found a professional sanitizing company to remove cockroach medicine, hoping that everyone would also pay attention to the safety of the dining environment to prevent such things from happening again.
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