Original title: Good news! Seven cases of municipal hospitals were selected as "Top Ten Popular Cases" in the 6th National County and Urban Hospital Competition for Improving Medical Services
In order to further solve the problem of the people's urgency, difficulty and longing for medical treatment, improve the whole process of medical treatment, enhance the patient experience, and ensure that the people enjoy the high-quality development achievements of public hospitals, in May 2023, the National Health Commission and the State Administration of Traditional Chinese Medicine launched the "Theme Activity of Improving Medical Experience and Enhancing Patient Experience" to implement the theme activity of improving medical experience and patient experience across the country from 2023 to 2025, so as to further solve the problem of people's urgency, difficulty and longing for medical treatment. Leading medical institutions across the country to focus on the medical experience of patients and continuously improve medical services.
From June to August this year, the Yangtze River Delta Research Institute of Shanghai Jiao Tong University, the Healthy County Communication Platform, and the health community co-sponsored the "Improving Medical Experience, Enhancing Patient Experience and the 6th National County and Urban Hospital Competition for Improving Medical Service Action", covering 14 case application topics such as improving emergency and first aid services and optimizing the patient treatment process.
After online preliminary evaluation and online voting, on September 11, the list of "Top Ten Popular Cases" of the 6th National County and Urban Hospital Competition for Improving Medical Services was announced! The 7 cases declared by the municipal hospital were selected as the "Top Ten Popular Cases" with six themes, including "creating a comfortable medical environment", "improving day diagnosis and treatment services", "innovation of special disease center service model", "innovation of rehabilitation and medical care integration", "innovation of children's health services" and "informatization and artificial intelligence application".
Continuous improvement of medical services is the foothold of municipal hospitals to build provincial-level regional medical centers and promote the high-quality development of hospitals. At the same time, we humbly learn from the excellent experience and practices of hospitals in various fields of improving medical services, cultivate the good and make up for the weak, innovate and improve, comprehensively improve the service quality of the hospital, build a harmonious doctor-patient relationship, and create a more warm medical service.