Jinxi again and again, full of praise, thanks, full of responsibility, the service team of the Northwest Branch received two pennants in a row! Let's take a look at the heartwarming story behind it~
Set up exclusive direct service points to ensure the efficient operation of 180 vehicles
A benchmark green transportation enterprise in Shuozhou, Shanxi Province, has purchased a total of 180 Sany pure electric 350 flat-top composite versions since 2023, creating the first large-scale "green transportation fleet" in Shuozhou.
Since the customer's car purchase, the Northwest Branch has established a Shuozhou direct service center at the operation site, and arranged exclusive engineers to be stationed on site, realizing the real sense of butler service. According to statistics, this year, the service point has completed a total of more than 210 repair, maintenance and technical transformation work orders, Yuan Hanwen, Zhu Shunping two service engineers, can always solve the problem for customers in a short time.
The customer highly recognized Sany's service quality, presented a pennant of "Quality Service and Warm Customers" to the two service engineers, and said that in the future, according to the operation of the vehicle, Sany vehicles will continue to be added to make outstanding contributions to the Shuozhou green energy and low-carbon transportation project.
"Soak in" the team to "send warmth", careful service for customers to avoid losses
A green transportation company in Shaanxi Province has purchased a total of 40 Sany pure electric tractors since 2023, contributing to the creation of a national energy revolution innovation demonstration zone in Yulin and the high-quality transformation of the regional energy industry.
Since the customer purchased the car for more than a year, Liu Shengxian and Xu Fengliang, service engineers of Yulin Direct Service, have often "soaked" in the customer's fleet. In order not to delay the operation of customers, in the "Winter Warmth" activity, during the Chinese New Year, we worked overtime for a week in a row and carried out vehicle maintenance work for customers overnight; In the "Cool in Summer" activity, after the customer's fleet rests at night, it works overtime to provide air-conditioning maintenance services.
In daily work, free inspections are carried out regularly, free training for drivers is actively organized, and hidden dangers of vehicle failures are discovered several times in advance, which avoids certain economic losses for customers. In order to express the recognition of Sany service and praise to the engineer, the customer presented a pennant of "Professional and Efficient Service".
Quick response, active service, Sany Kasheng direct service will, as always, turn the trust of customers into practical actions and escort the operation of the customer fleet!