Zhang Ying, torchbearer of the 14th Games: "Ordinary Hero" on the front line of finance

　　On September 12, the torch relay of the 14th Games of the People's Republic of China entered Xi'an City, and among the more than 100 torchbearers in Xi'an, there was a front-line financial worker, who was Zhang Ying, legal manager of Hengfeng Bank Xi'an Branch.

　　As a military dependent from a different place, Zhang Ying's lover has been stationed in the northwest frontier for many years. As a mother of a 3-year-old, Zhang Ying has too many family burdens to shoulder. However, the problems given by life have not affected Zhang Ying's enthusiasm for work and her responsibility in the slightest. In addition to efficiently completing the branch's own work, she also actively participated in social welfare activities such as promoting the construction of the rule of law and protecting the rights and interests of consumers, and with her professional knowledge in law and finance, she was appointed as a "part-time mediator of Shaanxi Financial Consumer Dispute Mediation Center" and "Specially Invited Mediator of Weiyang District People's Court of Xi'an City", successfully mediating a number of financial consumer disputes, and won unanimous praise from the employer and financial consumers.

　　In order to popularize financial common sense in a form that the people like to hear, Zhang Ying worked overtime to write nearly 100 articles related to the popularization of financial knowledge. In order to do the propaganda work in detail, she coordinated the formulation of publicity plans, divided publicity areas, and led the propaganda team to go deep into the community and visit schools again and again, and publicized more than 100 times on the ground, covering Xi'an, Xianyang, Baoji and other urban areas.

　　Zhang Ying also carefully summarized the actual needs of the masses in the process of propaganda, created a "financial trumpet", launched a column of "Constant Communication" activities, and sent tens of thousands of copies of propaganda materials to the hands of the people, so that the elderly and student groups could understand the common sense of finance. Zhang Ying was rated by the Cyberspace Administration of the Shaanxi Provincial Committee of the Communist Party of China as "Striving for a New Era and Striving to Be a Good Netizen - 2018 Shaanxi Good Netizen".

　　In the past six years, Zhang Ying, a law graduate, has also engaged in compliance management, legal review, case prevention and authorization. As a member of the middle and back office management department, she has always adhered to the original intention and principle of "guiding the front line and serving the front line".

　　In order to better serve the front-line business of the branch, when in charge of the legal trial work, in the face of cumbersome and complex legal trial matters, she stripped away the cocoon, was meticulous and diligent, issued the review opinion at the fastest time limit, and patiently provided point-to-point legal support for special circumstances. When responsible for system review, case prevention management, authorization management and other positions, Zhang Ying reorganized the "compliance review process" of the branch and compiled the "System Review Operation Guide Manual". In order to prevent illegal and criminal acts of practitioners and improve the case risk awareness of branch employees, she collects and compiles financial cases in the industry on a quarterly basis, compiles the "Case Risk Reminder Letter", carries out case warning education, and fulfills the promise of zero cases in the industry since she entered the industry.　　(Xie Xiaoqiang)