Shrinking of the hair belly is actually a reminder that the operating procedures are "shrinking"

Haidilao's hairy belly was recently on the hot search, because a customer went to the store to eat and ordered a 200-gram crispy belly, which can be weighed after serving, only 138 grams. 72 yuan of hair belly, one-third less. For a time, the voice questioning the lack of two pounds in Haidilao flooded.

Last year, the author went to Haidilao's back kitchen and knew that they had realized the direct matching of finished vegetables in the factory, that is, most of the dishes were processed and plated in the factory, the cold chain was delivered to the store, and the store was directly opened and put on the table after the guest ordered, from quality to weight are unified standards. However, at that time, I did not pay attention to the hairy belly.

This time, I went to the back kitchen and went straight to the hairy belly, and I really looked at the eyebrows - it turned out that the crispy hair belly used in each haidilao store was produced by the designated factory. The finished product is soaked in the original solution and distributed in a large package, open the bag after arriving at the store, and then weigh, plate and serve after freezing pure water. Hairy belly is a foaming hair, can not be away from the water for too long, otherwise it will shrink and dry out. Therefore, Haidilao requires spot loading, which can be loaded in advance during peak periods, but must be served within 30 minutes. In addition, according to the management norms, when the morning and evening shifts are handed over, they need to focus on the situation of dishes, which have been sold and which should be promoted, which must be clearly recorded.

However, before the morning staff of the store involved was handed over at 12 o'clock at night, the plate was loaded in advance in violation of the operating specifications, and it was not handed over to the night shift after being put into the crisper; and the night shift did not carefully count the dishes taken over as required. After the consumer ordered food at 4 a.m., the shrunken belly was served to the table, causing controversy.

Speaking of this, things are basically clear: Haidilao's hair belly shrinks because the implementation of the food safety management system has "shrunk". Although it is not deliberately short of two pounds, but the operating procedures "three drops and four falls" is also a taboo for food and catering enterprises, many food safety problems are caused by a little loophole, an inadvertent cause.

Food safety is no small matter, and brand enterprises should always keep it in mind. Recently, the State Administration for Market Regulation issued the "Notice on Strengthening the Food Safety Supervision of Chain Food Trading Enterprises", emphasizing that the headquarters of food enterprises should establish and improve the food safety management system, effectively play the role of food safety management agencies, and urge stores to strictly implement food safety management systems and operating procedures.

Combined with the recent incidents of RT-Mart's stinky meat, the fat brothers' dead crabs, and the live rats of the Ziyan Baiwei chicken, we can see how timely this reminder came. Most of the brand enterprises such as Haidilao are chain enterprises, and the more stores and the more personnel, the more links that may have problems and the more consumers affected. Moreover, brand enterprises come with their own hot search physique, and often a problem in one of their stores will cause the whole network to pay attention and cause a negative impact on the brand.

In addition, the chain enterprises have strong strength, and compared with the husband and wife small shops, they have more conditions to establish and improve the food safety management system and explore new technologies to ensure food safety. For example, Haidilao has a smart restaurant, 85% of the dishes are directly sent from the production line to the store, and there are chips at the bottom of the plate, recording the name of the dish, the factory time, the storage time, etc. After the dishes arrive at the store, the food will be picked up by the robot hand, the dishes will be replenished, and the shelf life will also be prompted. This technology significantly reduces human intervention, and from a practical point of view, this is more conducive to closed-loop management of food safety. If it can be promoted, shrinking hair belly may not appear on consumer tables.

The Mao belly incident has attracted attention, and the market supervision departments in many places have gone deep into the local Haidilao stores to supervise. The regulatory authorities said that in the future, there will be problems in a store, and all stores of the same brand should strengthen the approval of licenses and increase the frequency of daily inspections and spot checks. Strict is a little strict, but food safety is 1, service, marketing are the back of the 0, without this 1, 0 is also in vain.

Source: Economic Daily

Author:She Ying