In order to do a good job in personal information protection and the normalization of the prevention and control of the new crown epidemic, from December 1, 2021, all passengers who need to purchase railway tickets, whether they are purchasing online or offline, need to complete the passenger's own mobile phone reservation and collection verification before purchasing tickets.
How it works
Let's take a look at it
01
Online verification
(1) Before purchasing tickets, ticket buyers can self-service through the 12306 mobile client, WeChat Mini Program, WeChat public account or Alipay Mini Program to reserve and change their contact information qualifications.
(2) Ticket buyers can also invite passengers to complete contact information verification by themselves through the "sharing function".
The specific operation is as follows ↓↓↓
(Open railway 12306 APP↓↓↓)
(Click "My"↓↓↓)
(Click "Contact Reservation"↓↓↓)
(Fill in "Passenger Information"↓↓↓)
(Verification success ↓↓↓)
Or you can also operate it like this ↓↓↓
(Mobile phone attention 12306 WeChat public number ↓↓↓)
(Fill in the passenger information ↓↓↓)
# Tips #
A mobile phone number can be verified and used by up to 5 different identity documents, of which the identity card of minors under 18 years old and the elderly over 60 years old is not counted in the number of numbers used.
02
Offline verification
When purchasing railway tickets offline, ticket buyers can collect and verify their contact information through offline channels such as station ticket windows, sales points, and automatic ticket vending machines.
01. Automatic ticket machine verification
Use ticket vending machines to purchase tickets
prompt
"Passenger contact information has not yet been collected, and tickets cannot be purchased"
What to do?
Click on the contact details at the top of the screen reservation/change
Place the location of the ID
Select the appropriate credential type
Enter the reserved mobile phone number of the passenger
Follow the on-screen prompts
Send an SMS verification code
To 12306 for verification
Reservation successful
Check the mobile phone reservation information, confirm that it is correct, and then click the "Confirm" button
Click Confirm and Pay to show that the ticket purchase was successful
02. Manual window verification
03. Verification of sales points
It shall be handled in accordance with the verification method of the manual ticketing window.