The new car is five months old, and the new battery is replaced, why is it still unable to catch fire due to electricity loss?
In order to make his daughter commute more convenient, last August, Mr. Li of Feicheng spent more than 70,000 yuan to buy a Chery Tiggo SUV, but did not expect that from buying a car to now only more than five months, this car just went to the 4S shop after-sales maintenance there are four or five times, call roadside assistance is more than ten times, new car problems occur frequently, Mr. Li said, in fact, this car is a problem: battery loss, can not fire!
Mr. Li said that after that, the 4S shop conducted multiple tests on the vehicle and also drove the car to the 4S shop in Tai'an to find the reason. In the middle of January this year, the 4S store replaced a new battery, but at the end of January, the car could not catch fire again.
Mr. Li, who was overwhelmed by the battery loss, completely lost patience, drove the car back to the 4S shop, and made a request: either repair the car or return the car. What's the problem with that car? Whether Mr. Li's appeal can be realized, during the interview with the commissioner, Manager Shi, the after-sales director of Chery Taian Shengli 4S store, came to the scene.
Manager Shi said that when the vehicle was detected in the 4S shop before, there was no abnormal discharge leakage situation, and after the owner drove the car away, the power loss phenomenon of the battery was not excluded because of improper operation. Moreover, from the change of batteries in January to the end of the month, the car has not had any problems for more than ten days. For the real reason for the battery loss, they have applied for superior technical support and need Mr. Li's cooperation in testing.
CherytaiAn Shengli 4S shop manager: Because this car comes in with a keyless entry, there are many functions, such as the cockpit active ventilation, as well as after locking the car, the blower delay shutdown function, will use electricity, we also recommended turning off these functions.
What are the reasons for the battery loss, the commissioner consulted the chief technician of Shandong Province Auto Repair - Zhao Lin on the spot. Teacher Zhao explained that there are three reasons for the battery to lose power: one is that the battery itself is defective, the quality is not very good, and the storage is insufficient; the second is that the generator of the car is insufficient; the third is that the car may have leakage of electricity. From his experience, the improper operation of the owner can also be considered as a possibility, but the vehicle is placed for more than ten days, and there is a loss of power to the point of not being able to catch fire, which is somewhat unconventional.
For Mr. Li's demand to return the car, Zhao Lin said that according to the new three-guarantee law, the conditions for returning and replacing the car cannot be met, but he suggested that it can be repaired from the three-guarantee method, the same fault can not be repaired for five consecutive days, and the corresponding transportation cost subsidy should be given for each day to negotiate. After the coordination of the commissioner, Mr. Li finally agreed to let the 4S shop continue to inspect and repair, and the 4S shop also said that it would compensate the vehicle as appropriate after the vehicle was repaired.
As far as the current situation is concerned, the reason for the frequent loss of electricity in the battery also needs technical identification; as for Mr. Li's return request, according to the provisions of the new three guarantees of vehicles, it is not supported, but the car dealer said that it will give Mr. Li a certain loss compensation, and we also hope that the technical staff will help Mr. Li solve the problem as soon as possible, and do not let this means of transportation become a decoration. (Creek Office)
