On the evening of May 9, Ms. Chen invited several clients to dinner at consort restaurant in Hangzhou Tower. She said the waiter poured the entire dish on her Chanel bag and pants when she served the boiling fish.
Ms. Chen: "Anyway, the whole plate of fish has been turned upside down, upside down on the empty stool next to me, the stool is on top of my bag (is there any at that time) on the pants, there is no fish on the clothes (the fish should be quite hot) The fish that just came out of the pot is equivalent to the kitchen just out of the pot, the moment of serving, all upside down on my bag (whether people are hot or not) People are not hot, but the pants are also oily. ”
Ms. Chen carried a Chanel bag that day, made of cowhide, saying that it was bought for more than 18,000 yuan abroad in 2019, although the inside of the bag was not splashed with oil, but the outside was almost stained with hot oil.
Ms. Chen said that after the incident, the restaurant waiter took the bag and wiped it with a cloth, because he was entertaining customers, he discussed with the store manager about communicating after eating, and the store manager agreed.
Ms. Chen: "Then later when we finished eating, I told the waiter, when I called your store manager over, he said that the store manager had left, and later, I said to him like this, I said I would go to the Chanel shop tomorrow to identify it, if the bag has a quality problem, you have to pay me one, but if there is no problem, I also agree that you can only clean it for me." ”
During the interview, the Locke store manager mentioned by Ms. Chen was also there, and she and Ms. Chen came to the Chanel counter in the Hangzhou Mansion.
Hangzhou Mansion Chanel Counter Staff: "There is no damage (how can this be damaged) because he gives you the whole, this becomes a problem that can't be seen this (that's not just oil, but also taste, this is a plate of fish) Then you go to a better nursing shop to take care of it, or I help you with the ointment, but my ointment is ordinary ointment, fortunately you are black, if the white is a mess, you either let them business, help you send to a good leather care store, help you to take care of it." ”
Subsequently, Luo store manager took Ms. Chen to a leather goods care shop, the staff said that they can let the professional master to deal with it, the cost is 500 yuan, Luo store manager said that he can bear this cost, but for the day of dinner, or the company's leaders to dock the reporter, and later a manager Xu called the reporter back.
Manager Xu of the operation department of Hangzhou Conrad Restaurant: "When passing the dish, I took two dishes, then when I brought it over there, I was ready to help the guests on it, because another colleague of ours helped him go up, and after going up, because of the employee who ended the tray, he didn't have a steady end, a little slippery, then the back caused the dish, directly flipped over, and after turning it over, the oil splashed on the bag." ”
Manager Xu said that because Ms. Chen was entertaining customers and also said that she would deal with it after the meal, the store manager waited in the store, and then the family suddenly had some urgent matters, so she explained this matter to the foreman, considering that Ms. Chen had been telling the customer about things, she did not come forward to inform.
Manager Xu of the operation department of Hangzhou Conrad Restaurant: "Then after the customer finishes spending, our foreman in charge of this matter is directly negotiating with the customer, then we also went to the Chanel's store with the customer at night, but because it is almost ten o'clock in the evening, then the store is directly closed." ”
Manager Xu said that after the package is taken care of, he will hand it over to Ms. Chen in person. In the future, the company will strengthen the training of employees, in order to apologize, free of the day's 679 yuan meal fee, Ms. Chen said accept.
Source: 1818 GoldenEye