With the "May Day" holiday approaching
In order to protect the legitimate consumer rights and interests of consumers
Chancheng District issued hotels to the whole district
Proposal with homestay industry operators
In order to create a more warm and honest consumption environment
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Proposal to the hotel and B&B industry operators in the whole region
In order to effectively improve the quality of tourism services in the whole region, combined with the approaching "May Day" holiday, to further create a tourism accommodation environment with honest management, high-quality service and safety guarantee, to help build the "heart of Foshan", and to go all out to the "six most" modern Chancheng, Foshan Chancheng District Culture, Radio, Television, Tourism and Sports Bureau and Foshan Chancheng District Tourism Association issued the following initiatives to the majority of hotel and homestay industry operators in the district:
1. Be honest and trustworthy, and make the price clear
Strictly abide by laws and regulations, publicize price information on business premises and online platforms, and ensure that the elements are complete, the content is true, and the labels are eye-catching. No markup is made on top of the list price, and no unspecified fees are charged. Earnestly strengthen price self-discipline, reasonable pricing, do not over-float prices, do not arbitrarily adjust prices, do not inflate prices, operate in good faith, and jointly maintain price order.
Second, people-oriented, excellent service
Firmly establish the service concept of "people-oriented", pay attention to the quality of tourism services, improve the quality and standardized operation in accordance with industry standards, continuously strengthen the "sense of ownership", warm hospitality, and focus on providing tourists with more warm and personalized value-added services. Smooth online and offline customer communication channels, combined with the actual provision of pick-up and drop-off services or out-of-home transportation guides, so that quality service has become a postcard of Chancheng cultural tourism.
3. Enrich the experience and expand publicity
Build the brand, enhance the sense of experience and interactivity, and strive to provide high-quality product supply. Actively extend the depth of existing products, explore and create multi-dimensional scenes, strengthen the integration with Foshan's "Ten Traditional Cultures", and meet the diversified and personalized needs of consumers. Broaden external publicity channels, and increase publicity through short videos, Douyin, Xiaohongshu and other platforms for its own resources, so as to expand the influence and reputation of products.
Fourth, safety first, civilized consumption
Fully implement the main responsibility for production safety, strengthen the investigation and rectification of hidden dangers, improve emergency response capabilities, and fully protect the safety of guests' lives and property. Actively carry out civilized tourism, do not take the initiative to provide disposable plastic products publicity activities, guide consumers to establish a civilized, healthy, rational, green consumption concept, in the business premises of civilized table, disc action, chopsticks and spoons, appropriate ordering, post-meal packaging, garbage classification, plastic reduction and plastic restriction and other content to promote in various forms, to create a good atmosphere of civilized tourism, practice environmental protection.
It is hoped that the majority of hotels and B&B entities will actively respond to the advocacy, fulfill the responsibilities and social responsibilities of the market with practical actions, better meet the new expectations and new needs of tourists for tourism accommodation services, and enhance the good collective image and market reputation of the accommodation industry in Chancheng District.
Foshan Chancheng District Culture, Radio, Television, Tourism and Sports Bureau
Foshan Chancheng District Tourism Association
April 28, 2024
Zumiao Micro News Editorial Group
Source: Foshan Chancheng District Culture, Radio, Television, Tourism and Sports Bureau, Foshan Chancheng District Tourism Association, Chancheng City
Editor: Foshan News Network Yang Xiaoting
Review: He Jinting, Yang Rongyan, Wang Minghui
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