Recently, some bloggers have posted a number of videos on a certain platform, reflecting the shortage of catties and two catties in "Steamed Xiaowan", environmental sanitation, food safety and other issues.
A video of more than 3 minutes shows that the blogger went to the Binhu Ruiyuan Steamed Xiaowan Store in Hefei City and ordered a small portion of chicken soup worth 13 yuan. When asked how much chicken there was, the store first said that there were 60 grams, and later said that "mushrooms and chicken" together were 60 grams.
In the video, the blogger removed the mushrooms from the soup and weighed it, and the net chicken (meat and bones) was only 42 grams. He thinks that spending 13 yuan to "buy a small half bowl of bones" is not worth it.
In addition, in addition to the two problems of lack of catties and lack of catties in the Xingang Yayuan store of Feixi County, Hefei City, the blogger also reflected in the video released that the store has a poor sanitary environment, and "flies fly straight"; Even during the meal, a fly was found in the bowl lying on the dish and wriggling.
A search of the "Black Cat Complaints" platform found that a total of 40 complaints contained "Steamed Xiaowan". In 2024 alone, many consumers will complain about the quality of steamed Xiaowan dishes and poor service attitude.
A consumer complained on April 25 that he ordered a steamed pickled cabbage fish and rice in Meituan for lunch on April 16, and his stomach was uncomfortable about two hours after eating, and he began to vomit, and he was very weak at 6 pm that day.
After 7 o'clock in the evening, the symptoms began to worsen, vomiting and diarrhea, and before going to the emergency department at 11 o'clock at night, he had vomited more than 20 times. A number of routine blood tests are abnormal (elevated white blood cell count, elevated neutrophil ratio, etc.).
On April 17, the consumer contacted the merchant to request compensation of 400 yuan for medical expenses, but the merchant refused and had a bad attitude; After admitting that they are pre-made dishes, the quality of pre-made dishes is uncontrollable.
There are also customer complaints that at noon on April 11 this year, when steaming Xiaowan in Lieshan Town, Lieshan District, Huaibei City, Anhui Province, an unknown hair was found in a small bowl of dishes. When I reported it to the management, I kept calling with a perfunctory attitude. "And very perfunctory only refunded me the money for the small bowl of dishes", poor service attitude.
On the day of "315" this year, some consumers complained on the platform that the steamed small bowl was out of stock and would not be refunded.
The consumer said that on January 20, 2024, when he placed an order at the Steamed Small Bowl store, he was told that it was out of stock, and the store asked the consumer to apply for a refund himself. After that, the consumer applied for a refund on his own, and several days passed without receiving the refund. Later, I went to the store to eat and asked, but the store staff asked me to wait so quickly.
The consumer said that it is now March 15 (the day of the complaint), and the refund has not been completed, or is the refund in progress, and has not been queued up for two months?
In addition, "the hygiene of steamed Xiaowan is very poor", "food is deteriorating, the attitude of the personnel is poor, and no one responds", "the dishes are spoiled and lumpy", etc., are also problems that consumers reflect on the platform.
In addition, according to surging news reports, on February 18 this year, netizens said that they saw a woman feeding a dog with a rice bowl in the store at the Steamed Xiaowan Store in Guangde Service Area, Anhui Province, which caused heated discussions. Steamed Xiaowan later responded that it had asked the store to replace all the new tableware.
According to public information, Steamed Xiaowan is a catering brand of Anhui Steamed Xiaowan Catering Co., Ltd., headquartered in Hefei, and applied for a registered trademark in 2016. After years of development, Steaming Xiaowan has opened more than 200 chain restaurants in Anhui Province, covering various cities in Anhui Province, as well as Shanghai Hongqiao, Hangzhou East, Hefei Xinqiao International Airport, and Anhui Yida service areas.
Source: Phoenix Network Anhui Comprehensive "Luzhou Assassin", Black Cat Complaint Platform, Surging News, Public Information, etc