I remember that Mr. Zhang Xuefeng once said: "Liberal arts are all service industries"! This remark caused a huge response at the time, but when you think about it, it makes sense that the largest number of them is the profession of teacher, in fact, in the final analysis, teachers are a special "service industry".
However, with the recent increase in campus crime cases, the contradictions between teachers and students, teachers and teachers, and parents of children are getting deeper and deeper, and the reason is that many teachers have lost "patience" today, and patience is the most important and basic quality of the service industry! An impatient service staff is like a ticking time bomb that will be stimulated at the slightest irritation!
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On June 17, a conflict between a service staff and a customer occurred in an Internet celebrity coffee shop called Manner in Shanghai, which sparked heated discussions on the whole network.
The reason for the incident was that the customer complained that the coffee shop was slow to serve food, so there was some verbal altercation with the clerk. Some netizens revealed that the food delivery speed of this store is indeed very slow, and the taste is not good, and the service attitude is slightly bad.
During this period, the customer threatened to complain to the clerk, and kept babbling and complaining. Who knew that a clerk was also a violent temper, grabbed a cup of coffee powder and threw it in the customer's face, and shouted angrily: "You go to complain"! "I said that I would refund you, why do you keep talking about it"!
It can be seen that the clerk is indeed a little emotionally broken, and the customer is also caught off guard and scolded for being sick, but fortunately, her body is fine, otherwise the young female clerk will have to pay for her impulse!
The result can be imagined, the female clerk was dismissed, although I don't know whether the two reconciled privately, but I believe that there will be a lesson for the future life of the two and the restraint of personal temper!
At the same time, I also hope that everyone must be more tolerant and considerate of the service staff when they go out, because everyone has a bad mood. Of course, the service staff can't just do it at all, they can't stand a little grievance, besides, even if it's not a service industry, they will be wronged anywhere, just ignore it!
There is a heated discussion in the comment area of netizens
It is estimated that the customer has been chattering and complaining, and the clerk must have been angry today, and the two combined and broke out
What if it did take too long? This shows that there is a problem with the operation and management of this store, and it is no wonder that there is no such contradiction
It seems that the reputation of this store is not very good, and all accidents will be blamed on management, which is an unchanging truth
Colleagues all muttered: "Are you crazy", indicating that in the eyes of ordinary people, it is true that she should not make such a move, so the responsibility of this female clerk may be greater