Recently, Suiyang County organized the employees of tourism-related enterprises to carry out service skills assessment and evaluation, with the purpose of "promoting learning through examination", promoting tourism practitioners to effectively improve service quality, and providing strong support for promoting the high-quality development of the tourism industry. The assessment focuses on the core positions of the enterprise, and is divided into two test contents: business theory + simulation practice, focusing on the business knowledge level and practical operation ability of tourism practitioners.
At the practical assessment site of Huishan Valley Health Hot Spring in Suiyang County, the employees were full of enthusiasm and meticulousness, from the reception in the front hall, to the throwing of the Chinese-style bed, and the corner, a "naked bed" was laid in a short time, and finally the dishes and chopsticks on the table of the Chinese banquet, the wine glasses were placed, and the table flowers were stacked, etc., the action was fast and neat, fully demonstrating the skillful business skills.
In recent years, Suiyang County has aimed to build a world-class tourist attraction of "Jade at 28 ° north latitude", closely followed the positioning of "Cave Forest Secret Land, Jade Landscape, Poetry and Painting Suiyang", focused on the three major elements of resources, tourists and services, and focused on scene attraction, accommodation and retention, and business gathering as the starting point, increased investment in infrastructure, improved the tourism environment and reception level, and enhanced the popularity of Suiyang tourism.
"I think today's assessment is particularly meaningful, and it is also very helpful to the enterprise, so that we can better guide our practitioners to have a higher sense of service and service skills, and better serve the guests. In the next step, we will also do a good job in improving service quality training within the enterprise and further improve tourism services. Zhang Ya, general manager of Huishan Valley Health Hot Spring in Suiyang County, said.
Through the assessment and evaluation of tourism-related enterprise employees, to achieve the purpose of "promoting learning by examination" and "promoting by learning", to provide more development opportunities for tourism practitioners, and at the same time to carry out targeted training and improvement, so as to improve the quality and level of the service team as a whole, and promote the prosperity and development of the tourism industry.
"We will carry out the assessment and evaluation of tourism services and service skills on a regular basis, and continuously improve the service skills and level of our tourism service personnel in this way, so as to drive the service personnel of various scenic spots, including star-rated hotels and B&Bs, so that their service quality has been greatly improved. In the next step, we will also invite some college teachers and students, network experts, etc. to various scenic spots by recruiting tourism experience officers, so that they can personally test the training results of tourism service quality, so that our tourists can truly come happily and return satisfied. Liu Hankun, director of Suiyang County Cultural Tourism Development Service Center, said.
Organizer: Propaganda Department of Suiyang County Committee of the Communist Party of China
Organizer: Suiyang County Rong Media Center
Producer: Shi Zhimou | Editor-in-Chief: Lo Wing-yin
Deputy Editor-in-Chief: Peng Kunyu Li Shanshan
Editor in charge: Zhou Lirong | Responsible proofreader: Peng Kunyu
All-media reporter: Liu Xin