(Correspondent: Zhang Haijing)
On the morning of June 25th, a junior high school student came to the 117 bus group yard and sent a letter of thanks to the line commander Tong Yanling, praising the 117 bus captain Liu Panle's warm service, and the words were full of sincere thanks, so that all the 117 bus captains felt particularly warm.
The student who wrote the letter, Qu, is 15 years old this year, who has just taken the high school entrance examination and is studying in No. 9 Middle School. In junior high school, I took the No. 117 bus to and from school for three years, and formed a deep friendship with the captains of No. 117 in the past three years. The letter reads: "The roar of the internal combustion engine came out of the station in the north of the economy and trade on time, opening a day of operation, you always treat every passenger with a beautiful smile and service, and touch every passenger with sincere service" "Three years of study and life in junior high school and No. 0154 Master Liu left many good memories, even if I don't take the car, Master Liu will wave and smile with me, thank him for giving me encouragement and strength, and thank him for his sincere treatment." The words are simple, but they are sincere, and they warm the reader's heart.
Liu Panle, the bus commander, said: "Qu is a bus fan, so he likes natural gas vehicles like No. 117, often rides and takes pictures, and sometimes sits all the way to the terminal. At first, it was just a simple hello, but after a long time, they became familiar with each other and became friends. In my spare time, I often tell him some bus knowledge, and he listens to it with relish every time, and also tells me some fun in life and learning. Before the high school entrance examination, I encouraged him to calm down and get a good score. ”
Qu introduced that in the past three years, he has witnessed the friendly and cordial help of the captains to the passengers. Once, during the journey, an elderly passenger was unable to move, and the captain Liu Panle not only parked the car steadily, but also took the initiative to get up to support the old man and arrange a suitable seat for him. This small gesture made both myself and the passengers in the carriage feel warm. After the high school entrance examination, you can calm down and express your heart through a thank you letter.
Wang Peng, captain of the 18th Route Fleet, said that this letter of thanks is not only a personal praise for the commander Liu Panle, but also an affirmation of the service spirit of the entire 117 line. Through this letter of thanks, we can better encourage the motivation of the commander to serve the passengers, continuously improve the quality of service, and provide the general public with safer, more convenient and comfortable travel services.