The deceased husband's 130,000 deposits disappeared in the follow-up: the results were announced, and the bank apologized
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Recently, a bizarre case of the disappearance of deposits has caused a stir on the Internet.
The deceased husband's deposit of 130,000 yuan disappeared, which caused netizens to question the bank's operational errors.
Although the bank finally gave an explanation and apologized, it was the employee's mistake that caused an "oolong" incident. But the anger of netizens has not subsided.
Overview of the event
In December 2020, a woman went to the Pingli County branch to handle her late husband's deposit inquiry business.
The staff provided her with a notice of deposit inquiry, showing that the balance of the passbook was 133,900 yuan.
Seeing this money, the woman was in a mixed mood, both relieved and moved, as if her deceased husband was still escorting her family.
It was this notice that became the fuse of this turmoil. When the woman went to the bank with the notarial deed to handle the withdrawal business, she was told that the actual balance of the account was 0.
Where did the $130,000 go? The woman was confused and immediately filed a question and complaint with the bank.
The Pingli County Branch of the Agricultural Bank of China attached great importance to it and immediately started the verification work.
The results of the investigation showed that in April 2005, the woman's husband opened a card-for-money account with the Agricultural Bank of China and has been using a bank card for transactions since then.
In June 2018, the balance of this card has become 0, and the balance shown on the passbook is still the deposit amount on the day the card was opened - 133,900 yuan.
In other words, the 133,900 yuan did not actually exist at all, but the display error caused by the system not filling in the access flow.
Why is this a problem? Why is my passbook balance not updated in a timely manner? Is it a systemic problem, or is it human negligence?
On June 29, the Agricultural Bank of Pingli County announced the results of the investigation: the main reason was that the counter staff were not familiar with the business and mistakenly took the balance shown in the passbook as the actual available balance of the account.
In the apology statement, the bank apologized deeply and promised to seriously deal with the relevant responsible persons, and at the same time strengthen the business training of employees to prevent similar incidents from happening again.
Netizens hotly discussed:
So, can the personal behavior of a bank clerk really explain all this? What do you think about this?
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