Recently, a girl who is not very in contact with the hardcore WX, she asked herself to help install a PC host to prepare for the "Black Myth: Wukong" launched in August, and also required the host to be pure white color, and afterwards said please eat, how can such a good thing be missed, the motherboard immediately thought of Gigabyte's B760M AORUS ELITE X AX DDR5 WIFI, which is commonly known as B760M ice sculpture X, and she was very satisfied after seeing the appearance, and sent it to her home with an order for other accessories.
It just so happens that there is an idle Core i5-13600KF in the hard core hand, as we all know, the CPU is the least likely to have problems, and it is cheaper to sell it to her, and it is good to do favors, so the motherboard, memory and hard disk are sent to the hard core first, this is the old driver's practice Friends learn to be fine, and it took some time to debug the voltage reduction and memory overclocking, but things often do not develop as smoothly as imagined!
After the arrival of the next day, when I came to the sister downstairs and was ready to go up, she said that she would wait for a while, and the hard core thought that since I had to wait, I would first install the CPU, memory and hard disk on the motherboard if I had nothing to do, but this turned out to be a bad thing, maybe the weather was hot and sweaty and the hand slipped the CPU off, and it hit the motherboard pin base directly, the CPU was fortunately fine, and the stitches were miserable!
Use the mobile phone macro function to check the damage to the pins, not only a few pins were knocked crooked, but also found that there was a pin directly broken and bounced off, now I want to use a tailor needle to break it doesn't work, I had to truthfully explain the situation and apologize to the girl, the machine naturally did not pretend that day, the girl is still strange, but please eat first and say that this matter troubles me, I have to say that the emotional intelligence is too high and quite good at being a person!
After the meal is over, the matter must be solved, and the hardcore immediately thinks of the official after-sales service of GIGABYTE, because this is a man-made damage, and the e-commerce platform generally does not care, even if they are also contacting the official, it is not as convenient as operating it yourself. The first thing is to pay attention to the "AORUS Club" official account, and you can see the product warranty button at the bottom of the main page.
After successfully logging in, select "Apply for Repair", and then select the "Motherboard" type after jumping to the page, where you can find that in addition to motherboards, GIGABYTE graphics cards, laptops, monitors and other hardware are all supported by personal warranty.
Then you can find the SN code on the motherboard box, which is usually located in the side area, if the box has been lost, don't panic, there is also a corresponding SN code label on the motherboard body, GIGABYTE can be guaranteed with the SN code.
The page after "applying for repair" is to enter the motherboard repair application process, first fill in the SN code mentioned above, the system will automatically detect the warranty status, and then the problem description, purchase screenshot, fault photo, note that if it is purchased on an e-commerce platform, remember to upload the purchase screenshot, it will be calculated from the purchase date to calculate the warranty period, otherwise it will be calculated according to the SN code factory date. It is worth mentioning that after you buy a GIGABYTE motherboard, you can register and bind the product on the official account as soon as possible, because you can upgrade to a 4-year warranty and a 1-year replacement.
To the next step, is to confirm the maintenance service application, also mail the address of the service center, China has Beijing, Sichuan, Guangdong, Anhui, Shaanxi, Liaoning and Hubei these repair addresses, you can choose to mail nearby, through the home page of the maintenance address publicity can also see the address information of the repair base in advance.
After filling in the courier number according to the address of the motherboard, you will receive an email from the official repair service, which includes the repair order number and maintenance, and these precautions should also be placed in the step of filling in the SN code. The hardcore damaged the motherboard on Saturday and mailed it on the same day, and the service center received the bad motherboard on Sunday, and then after the re-inspection next Thursday, the motherboard received the repaired motherboard on Friday, and the official package was mailed back, and the hardcore called to confirm the delivery address, and the service quality and efficiency were quite good.
The hardcore was mailed together with the original box of the motherboard, and I forgot that the motherboard accessories were also put inside, but the packaging and accessories were all in good condition, which was well received! In addition, the official also placed a small after-sales questionnaire card in the box, filling in and peripheral gifts, I have to say that GIGABYTE still attaches great importance to after-sales service.
Check the motherboard sent back,The pins are perfectly repaired,You can continue to come to help the sister complete the installation,Very successfully completed the task,The sister is also very satisfied with the machine,Afterwards the hardcore also invited her to have a meal,After all, the motherboard has been repaired or a little guilty,Just make a friend。
Generally speaking, in the installation career, there will always be some twists and turns and accidents, when purchasing accessories can not be ignored is the after-sales service of big brands, this GIGABYTE personal warranty experience, the whole experience is quite comfortable and smooth, support personal insurance, in the case of man-made damage socket or free repair, and then carefully studied GIGABYTE's warranty policy, actually found that including PCB collision angle, PCB bending, component collision parts and other man-made damage is also free to repair, no one wants to have a problem, But I have to say that this is a very reliable after-sales guarantee for the majority of friends who use GIGABYTE products.