Unfamiliar with the hospital environment
The process and procedures for medical treatment are confusing
Busy at work
There is no time to accompany the elderly at home to see a doctor
I don't know what department to hang
Feeling uneasy and distressed
.......
In order to effectively improve the people's experience of seeing a doctor and enhance the medical experience of patients, the People's Hospital of Salt Lake District takes solving the "key trivial matters" as the starting point, finds ways and makes practical moves, and launches the upgraded service model of "service with me and worry-free treatment", actively improves service awareness, continues to move forward in outpatient services, and implements the concept of high-quality service, so that medical services are more humanistic and warm, and patients are more comfortable and satisfied with medical treatment.
There's me in the clinic
The guide and escort service is mainly for first-aid, critical, elderly, inconvenient and unaccompanied patients to provide full accompaniment and assistance from pre-diagnosis preparation to post-diagnosis support, to ensure that the medical treatment process is smoother and more efficient, including but not limited to: accompanying medical treatment, appointment registration, assistance in payment, examination, delivery of results, printing reports, taking medicines, taking tablets, handling hospitalization and other services.
I am convenient for the people
Provide patients with a comfortable treatment environment, free disposable water cups, boiling water, free blood pressure and blood sugar measurement, self-service bag pick-up, self-service wheelchairs, self-service umbrellas, shared power banks and other services, and provide free stamping of diagnostic proposals, free copy of ID cards for patients with chronic diseases, self-service film collection services and self-service inspection and printing.
Take the initiative to have me
Counselors with extensive clinical experience will take the initiative to greet visitors and ask if they need help. Take the initiative to introduce, publicize, communicate, answer questions, and carry out health education. At the end of the patient's visit, take the initiative to ask the patient about their satisfaction with the hospital's services and ask for their opinions and suggestions.
Civilization has me
The guide staff dress neatly and dignifiedly, maintain a good professional image, serve with a cordial and kind attitude throughout the service, serve with a smile, use civilized language, such as "hello", "please", "thank you", etc., to show politeness and respect, pay attention to the emotional changes of patients during the service process, give comfort and encouragement in time, and provide patients with a warm medical environment.
Mission has me
Set up health promotion boards and place health education brochures for patients to read and help patients understand disease prevention, treatment and rehabilitation. At the same time, the medical guides popularize the causes, symptoms, treatment methods and prognosis of common diseases to patients through oral education and distribution of publicity materials, so as to improve patients' awareness of diseases and self-care ability.
[Source: Yuncheng Salt Lake District People's Hospital]