A car owner in Shenzhen, Mr. Xu, told the local media in Shenzhen about his experience, he just bought an Audi Q5L for more than ten days, there are traces of repair on the left side, he returned to the 4S shop to ask for an explanation, and the 4S shop maintenance technician who received him confirmed that the vehicle did have maintenance marks, but the 4S shop said that it was impossible to determine whether it was before picking up the car or after the repair.
Because it was impossible to prove when the repair occurred, the two sides checked the monitoring in the store and unexpectedly found that on the day of delivery, 3 salesmen had watched the maintenance site and found some items to cover this part.
Survey details
Mr. Xu said that when looking at the surveillance video of the 4S store, the three salespeople seemed to have already noticed that there was something wrong with the vehicle and tried to cover it up. The sales involved who watched the video explained to him that it was because there was tape found in this location at that time, and the surveillance video was only used to treat the tape with a rag, and the items were placed in this position, which was only part of the delivery ceremony of the store, and did not deliberately conceal the defects of the vehicle.
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The fact that the vehicle has been repaired has been confirmed by both parties, so is there any intention in the sale of the car to conceal the actual condition of the vehicle? Under the surveillance video, the explanation of the sale is a bit far-fetched, if the owner does not agree with this statement and eventually files a lawsuit with the court, then this video will become the key evidence of whether the 4S store knows the delivery of the vehicle, and the court will eventually make a claim that the salesman has deliberately concealed this situation and whether to support the consumer to refund one for three. After watching the video, the person in charge of the 4S shop said that the vehicle has defects is a common phenomenon, she needs to find the logistics first, confirm whether there is a maintenance situation can finally give a final answer, each car has a GPS positioning, if the repair can be seen through the GPS record in which repair shop repair. The vehicle in the system also has no original maintenance record, the specific need for further investigation, follow-up and other results after the consultation, 3-5 working days to give a reply, the owner can only temporarily accept this program.
Another gentleman had the same accident
The owner of the car is actually quite lucky, in the store has not fully grasped the situation, saw the store surveillance video and found some abnormal situations in the video, so that you can have some initiative in the whole process of rights protection negotiation, and another Hebei Baoding Audi owner Mr. Huang may not be so lucky.
Baoding owner Mr. Huang also bought an Audi of more than 400,000 yuan in March this year, and also found very poor maintenance marks on the vehicle, the damaged body part was directly painted with putty powder after the paint, the owner drove the car to the 4S shop, the 4S shop sheet metal workers checked and found that the vehicle was indeed treated. However, 4S stores, manufacturers and logistics companies all deny that there are relevant records. The experience of this Mr. Huang is closer to the real experience of most car owners, knowing that the vehicle is problematic, but it is difficult to provide substantive evidence. The media then found the person in charge of the 4S store with the owner, and the person in charge of the 4S store was handled in a domineering way, and directly ordered his subordinates: "Call the security guard to me and clear the people out." ”
summary
4S shop new car transportation process in the transport process of the transport of damage occurs from time to time, in the case of not being discovered, generally no one will take the initiative to bear these losses, and finally most of them will be sold as normal vehicles. And consumers are not professionals, even if the time for finding anomalies has passed a long time. Like the experience of this owner of Baoding, because the 4S store refuses to talk about the way to directly drive consumers, there is no opportunity to even determine the problem, let alone protect the rights, the owner must check carefully when handing over the car, otherwise the road to rights protection may make you become a legal expert.
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