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As a "worry-free car owner", he is a little worried......

Mr. Fang bought an Audi Q2L in 2021

Because it is much more open

The appearance can be called "battle-tested"

He said that last year he saw the promotion of the "substitute car owner" platform

A "worry-free car owner" benefit made him a little excited

As a "worry-free car owner", he is a little worried......

Mr. Fang: In December last year, I recharged nearly 6,800 coins on the Substitute Car Owner APP. It is done according to my consumption, for example, every time you refuel, you will be given a subsidy, the right to make up is one year, and after the end of this year, they will have a repair and vehicle maintenance thing, his maintenance only gives me 2000 yuan, it stands to reason that my subsidy cannot exceed 13784.

As a "worry-free car owner", he is a little worried......
As a "worry-free car owner", he is a little worried......

Mr. Fang is on the "Substitute Car Owner" platform

Purchased an "Annual Pre-Stored Plan"

It includes insurance, repair, maintenance and other services

on the platform

Enter information such as vehicle make, model, age, mileage, etc

A package price is automatically given

Mr. Fang spent 6,874 yuan on the package

It is equivalent to getting this amount of worry-free coins

The equity amount is capped at twice the amount of Worry-Free Coins

That is, 13748

As a "worry-free car owner", he is a little worried......

Mr. Fang introduced

He has passed the refueling

Drain up the Worry-Free Coins you have deposited

And got the corresponding cashback from the platform

The remaining amount of equity

There is also a subsidy when you consume again

Recently, he plans to do maintenance and repair on his car

This includes maintenance, changing tires, and more

Follow the official Audi service manual

Estimated at more than 10,000

The amount of subsidy given by the platform

He was a little surprised

As a "worry-free car owner", he is a little worried......

Mr. Fang: More than two thousand.

Reporter: What is the acceptable range of your estimates?

Mr. Fang: I think it's acceptable to cut half, I don't think it's acceptable to cut too much, and the standards of their platform, maintenance and vehicle maintenance are not very clear.

As a "worry-free car owner", he is a little worried......

According to the rules of "substitute car owner".

Use the services included in the package

Quotes that have been reviewed by platform

to deduct the corresponding Worry-Free Coins

When the total amount of expenses exceeds the total number of Worry-Free Coins

"In excess of the cap,

will be subsidized on a pro-rata basis"

Mr. Fang introduced

For example, after the Worry-Free Coin is consumed

Another 3,000 yuan will be spent within the cap

The platform will subsidize 900 yuan at a rate of 30%.

The remaining two thousand and one are to be paid by the owner at his own expense

The subsidy amount will be deducted from the remaining amount

Until the quota is exhausted

But

His situation is different

As a "worry-free car owner", he is a little worried......

Mr. Fang: Because I was the first batch of car owners, she promised me that this condition would not apply to that clause, and everything would be all-inclusive, without me having to pay a penny.

As a "worry-free car owner", he is a little worried......

Mr. Fang explained

He was one of the first car owners to sign up with the platform

So the content of the clause is different from the current one

The operator who was connected with him at the time said

The maximum amount of subsidy available is around 6874

But how much can actually be used

It is necessary to wait for the company to determine the condition of the car

Mr. Fang thinks

He should have more than six thousand subsidies left

This time, the platform is only willing to give two thousand

He felt unreasonable

furthermore

I made up an amount of 2,200 yuan in June

What are the rights and interests of this part of the funds?

He also wanted to hear a clear answer from the other party

As a "worry-free car owner", he is a little worried......

Mr. Fang took the reporter to find Hangzhou Xiangyi Building

The office location of the "substitute car owner".

In the substitute car (Hangzhou) Technology Co., Ltd

He was received by Mr. Gao, the technical supervisor

As a "worry-free car owner", he is a little worried......

Mr. Gao, Network Technology Supervisor of "Substitute Car Owner": We are now, today, the person in charge of customer service and this part is not there, I am in charge of the technology platform, so I will understand the situation first, and I can give feedback to our boss. In fact, there are two problems, one is tires.

Mr. Fang: The tires need to be replaced.

Mr. Gao, Network Technical Supervisor of "Substitute Car Owner": Eh.

Mr. Fang: There are still some items that you shouldn't reduce and reassign.

Mr. Gao, Director of Network Technology, "Substitute Car Owner": Well, I can't read it now, I don't know much about these things.

Reporter: What is your appeal?

Mr. Fang: The first one was to change the tires, and the second fee was at least 5,000 yuan or more.

Reporter: Is the owner's appeal reasonable?

Mr. Gao, the technical director of the "substitute car owner" network: The appeal is reasonable, but according to the actual situation, first of all, we must help you see whether the tire has reached the replacement standard. If you have this appeal, my suggestion is to go to the store and check if there are any real problems.

As a "worry-free car owner", he is a little worried......
As a "worry-free car owner", he is a little worried......

Director Gao mentioned

Although Mr. Fang can enjoy a 100% subsidy

However, the actual amount is still subject to the maintenance documents

Parts that need to be replaced

It is also judged according to their criteria

The two parties agreed to find a day to check the condition of the car together

As a "worry-free car owner", he is a little worried......

The reporter also wanted to know more about the platform's views

Leave contact details

There was no further reply before press time

As a "worry-free car owner", he is a little worried......