Mr. Fang bought an Audi Q2L in 2021
Because it is much more open
The appearance can be called "battle-tested"
He said that last year he saw the promotion of the "substitute car owner" platform
A "worry-free car owner" benefit made him a little excited
Mr. Fang: In December last year, I recharged nearly 6,800 coins on the Substitute Car Owner APP. It is done according to my consumption, for example, every time you refuel, you will be given a subsidy, the right to make up is one year, and after the end of this year, they will have a repair and vehicle maintenance thing, his maintenance only gives me 2000 yuan, it stands to reason that my subsidy cannot exceed 13784.
Mr. Fang is on the "Substitute Car Owner" platform
Purchased an "Annual Pre-Stored Plan"
It includes insurance, repair, maintenance and other services
on the platform
Enter information such as vehicle make, model, age, mileage, etc
A package price is automatically given
Mr. Fang spent 6,874 yuan on the package
It is equivalent to getting this amount of worry-free coins
The equity amount is capped at twice the amount of Worry-Free Coins
That is, 13748
Mr. Fang introduced
He has passed the refueling
Drain up the Worry-Free Coins you have deposited
And got the corresponding cashback from the platform
The remaining amount of equity
There is also a subsidy when you consume again
Recently, he plans to do maintenance and repair on his car
This includes maintenance, changing tires, and more
Follow the official Audi service manual
Estimated at more than 10,000
The amount of subsidy given by the platform
He was a little surprised
Mr. Fang: More than two thousand.
Reporter: What is the acceptable range of your estimates?
Mr. Fang: I think it's acceptable to cut half, I don't think it's acceptable to cut too much, and the standards of their platform, maintenance and vehicle maintenance are not very clear.
According to the rules of "substitute car owner".
Use the services included in the package
Quotes that have been reviewed by platform
to deduct the corresponding Worry-Free Coins
When the total amount of expenses exceeds the total number of Worry-Free Coins
"In excess of the cap,
will be subsidized on a pro-rata basis"
Mr. Fang introduced
For example, after the Worry-Free Coin is consumed
Another 3,000 yuan will be spent within the cap
The platform will subsidize 900 yuan at a rate of 30%.
The remaining two thousand and one are to be paid by the owner at his own expense
The subsidy amount will be deducted from the remaining amount
Until the quota is exhausted
But
His situation is different
Mr. Fang: Because I was the first batch of car owners, she promised me that this condition would not apply to that clause, and everything would be all-inclusive, without me having to pay a penny.
Mr. Fang explained
He was one of the first car owners to sign up with the platform
So the content of the clause is different from the current one
The operator who was connected with him at the time said
The maximum amount of subsidy available is around 6874
But how much can actually be used
It is necessary to wait for the company to determine the condition of the car
Mr. Fang thinks
He should have more than six thousand subsidies left
This time, the platform is only willing to give two thousand
He felt unreasonable
furthermore
I made up an amount of 2,200 yuan in June
What are the rights and interests of this part of the funds?
He also wanted to hear a clear answer from the other party
Mr. Fang took the reporter to find Hangzhou Xiangyi Building
The office location of the "substitute car owner".
In the substitute car (Hangzhou) Technology Co., Ltd
He was received by Mr. Gao, the technical supervisor
Mr. Gao, Network Technology Supervisor of "Substitute Car Owner": We are now, today, the person in charge of customer service and this part is not there, I am in charge of the technology platform, so I will understand the situation first, and I can give feedback to our boss. In fact, there are two problems, one is tires.
Mr. Fang: The tires need to be replaced.
Mr. Gao, Network Technical Supervisor of "Substitute Car Owner": Eh.
Mr. Fang: There are still some items that you shouldn't reduce and reassign.
Mr. Gao, Director of Network Technology, "Substitute Car Owner": Well, I can't read it now, I don't know much about these things.
Reporter: What is your appeal?
Mr. Fang: The first one was to change the tires, and the second fee was at least 5,000 yuan or more.
Reporter: Is the owner's appeal reasonable?
Mr. Gao, the technical director of the "substitute car owner" network: The appeal is reasonable, but according to the actual situation, first of all, we must help you see whether the tire has reached the replacement standard. If you have this appeal, my suggestion is to go to the store and check if there are any real problems.
Director Gao mentioned
Although Mr. Fang can enjoy a 100% subsidy
However, the actual amount is still subject to the maintenance documents
Parts that need to be replaced
It is also judged according to their criteria
The two parties agreed to find a day to check the condition of the car together
The reporter also wanted to know more about the platform's views
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