Xinhua News Agency, Xi'an, January 15 (Reporters Cai Xinyi and Lei Xiaoxiao) "During the epidemic, are you okay? Is there some helplessness, irritability and depression? In fact, we can try to self-soothe to adjust to these negative emotions. Facing the mobile phone camera, Lu Yajie, a national second-level psychological counselor, talked.
Staring at the backstage of the live video broadcast, Li Qiang, vice president of the Xianyang Mental Health Education Research Association in Shaanxi Province, carefully recorded the audience's messages and questions in order to design the live broadcast content in a targeted manner.
Since the first live broadcast on December 25, 2021, the directors and executive directors of the Xianyang Mental Health Education Research Association have carried out 21 live broadcasts. Engaged in the psychological counseling industry for nearly 20 years, Li Qiang is still the first time that he has conducted online psychological counseling through live broadcasting so intensively.
"For the covid-19 pandemic, it is not only the body that needs to be cured, but also the psychological counseling prescription for people under the epidemic." Li Qiang said, "On December 23, 2021, after the escalation of the epidemic prevention and control situation in Shaanxi, the research association opened a 24-hour psychological assistance hotline. In order to make up for the lack of coverage of the hotline, we sorted out the problems of stress adjustment, emotional management, parent-child and family relationship related to epidemic prevention and control, and opened a live broadcast of psychological counseling. ”
"What should I do if I am isolated at home alone and I am particularly panicked and uneasy in my heart?" "Teacher, why did my children become more rebellious after staying at home?" "I find that the old man is depressed at home, how to enlighten?" ...... During the live broadcast, the audience enthusiastically asked their own questions. There are commonalities in personality questions, and as psychological counselors answer them one by one, more people find ways to dispel the haze in their hearts.
Psychological assistance team members sent by the Xi'an Mental Health Center met to discuss psychological assistance programs. (Courtesy photo)
In order to provide professional mental health, crisis intervention and counseling services to the masses during the epidemic, Shaanxi has established a provincial psychological intervention expert group for medical treatment of the new crown pneumonia epidemic to carry out various forms of psychological assistance.
According to Zhang Tianbu, deputy head of the expert group and director of the Department of Psychology of Shaanxi Provincial People's Hospital, in addition to opening a psychological counseling hotline, they carried out popular science lectures for the public through television stations, radio stations and the Internet, and used a combination of online and offline psychological assistance for key groups such as patients diagnosed with new crown pneumonia and medical personnel on the frontline of epidemic prevention and control.
In order to ensure the connection rate of the psychological counseling hotline, the Xi'an Mental Health Center urgently replaced the equipment and enabled the Cloud Call platform to have multiple agents answering at the same time, cloud recording, cloud statistics and other functions.
The staff of Xi'an Mental Health Center answers the psychological counseling hotline. (Courtesy photo)
"At most, there are about 400 calls every day, and the most common problems are consultation on epidemic prevention policies, as well as psychological problems such as anxiety, irritability and insomnia during isolation." Su Yanli, director of the Department of Psychology at xi'an Mental Health Center, said, "While listening and understanding, we analyze and guide them in a timely manner so that their emotions can be alleviated." ”
In the designated hospital for the treatment of new crown pneumonia, the psychological assistance team members sent by the Xi'an Mental Health Center quickly formulated the psychological crisis intervention workflow, and built a protective wall for patients and medical staff through psychological rounds, expert consultation, assessment, intervention and other forms.
"With the change in the epidemic prevention and control situation, people's demands for psychological assistance have also changed, and we have formulated a long-term plan." Zhang Tianbu said, "Next, in addition to solving psychological problems, we will gradually guide people to work, study and live after the epidemic with a positive attitude." ”