"Nice environment, brand new kettle, hair dryer,
Surprisingly, there was a scale! ”
"Service staff available,
The small dishes served daily also had good variety and taste. ”
……
These words are the testimonials made on the Internet by a close receiver of a confirmed case of new crown pneumonia not long ago after staying in a boutique apartment in Jing'an District for medical observation. Behind these testimonials, they are full of the hard sweat of employees of a state-owned enterprise in Jing'an District, which serves them 24 hours a day.
Rapid response
Create a clean and warm environment
On January 13, a group enterprise of Jing'an State-owned Assets System suddenly received a notice from its superiors: due to the occurrence of confirmed cases of new crown pneumonia in the region, a boutique apartment belonging to the enterprise will be temporarily requisitioned as a medical observation and isolation point for the sub-close contacts of confirmed cases of new crown pneumonia.
State-owned enterprises must have a mission to undertake, to recruit as soon as they come, to fight when they come!
The group's leaders immediately asked the North Shanghai Hotel, which operates and manages the apartment, to act quickly.
After receiving the task, the North Shanghai Hotel immediately established a management team of 50 people.
Some buy bedding, toiletries, health scales, hair dryers and other daily necessities from large shopping malls; some enter the bedrooms of the apartment for cleaning and hygiene; some work with professional companies to install access control systems in each room...
In the early morning of January 14, more than 100 employees of Xinshibei Property Management Service Co., Ltd., led by Deputy General Manager Li Chen, also rushed to the apartment to devote themselves to the indoor and outdoor environment layout and equipment maintenance.
From the late night of the 14th to the early morning of the 15th, when nearly 100 people who were the first to receive medical observation entered the apartment,
They are greeted by a tired but attentive staff, as well as a clean and beautiful living environment with all living facilities.
It should be known that in order to allow guests to have a warm and comfortable living environment, many employees of the above two companies have not rested for two consecutive days and nights.
Catering is available
A wide variety to meet the demand
As of 11:00 a.m. on January 18,
The apartment has placed 361 people,
Among them, 350 close contacts were under medical observation.
The other 11 were guardians of the observed.
For the medical observation objects living in the apartment, the management attaches great importance to the hygiene and nutrition of their diet. According to Chai Liang, director of apartment operation management, they specially contacted a brand catering distribution unit to be responsible for providing three meals a day.
Breakfast takes turns to serve more than a dozen kinds of Chinese and Western snacks such as fritters, steamed dumplings, bread, shallot oil cakes, milk, char siu buns, hamburgers, and vegetable buns every week; lunch and dinner are served with two meats, two vegetarians, one appetizer and one fruit per meal, and the main dishes are not repeated every day of the week.
For those with special needs, personalized dishes are also served. A middle-aged lady is a Hui, and according to her request, the management notified the vegetable and beverage distribution unit to change the meat dishes such as pork in the dishes to beef, chicken and duck meat to meet her eating habits, which made the lady very grateful.
Guest appeals
Responded with enthusiasm
The occupants of the apartment have employees of enterprises and institutions,
There are also community residents,
And there are old, middle-aged, young and young, and young children,
Therefore, the needs put forward by everyone can be described as various and have everything:
Some residents have a fear of heights,
It is required to be adjusted from 20 floors to less than 10 floors
For reasonable demands that can be done,
Both apartment operators and property companies try to meet.
But others have made some unattainable demands. For example, some residents of the community have proposed to chat with neighbors living on the same floor; several young people have proposed to let their friends accompany them at the isolation point. For these requirements that are contrary to the epidemic prevention and isolation policy, the staff will be patient and reasonable, and give psychological comfort.
Smell the wind
Immediately go to the outpatient clinic for treatment
In the early morning of January 17,
Reception staff at the front desk of the operation management of the apartment
And the property monitoring staff were received
A 60-year-old aunt under medical observation
For help with the emergency button:
The heart feels uncomfortable and accompanied by hallucinations!
So, at the same time, they contacted the head of the medical team to report the situation. The medical team responded immediately, and the medical staff wearing protective clothing and equipment rushed to the scene with first aid supplies for treatment; the group leaders also immediately communicated with the district health department to prepare for the emergency transfer of personnel.
The on-site medical staff conducted health examinations and consultations on the elderly and found that their heart rate, blood pressure, breathing, etc. were normal, temporarily ruling out the possibility of physical diseases and acute illness.
After careful questioning of the old man, it turned out that
When the old man woke up in the middle of the night to look at the balcony position, due to the reflection of the balcony door glass, she mistakenly saw the water heater and other equipment on the balcony as a figure, and was frightened for help for a while, so she misjudged her heart discomfort and hallucinations.
After communicating with the elderly and their families, it was confirmed that she did not need to go out for further medical treatment for the time being. After continuing to observe for a period of time, the medical staff left after the elderly were relieved and stable.
Reporter: Gu Wu
Photo: Courtesy of the interviewer
Editor: Yuelin Xu
Please indicate that it is from the official WeChat of Shanghai Jing'an
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