On August 10, the Huangpi District Tourism Market Safety and Complaint Handling Work Meeting was held in Mulan Tianchi Scenic Area, with more than 80 people attending the meeting, including the main responsible persons of 20 scenic spots in the district, the responsible persons for safety and tourism complaints, the District Cultural and Tourism Market Comprehensive Law Enforcement Brigade, and all the personnel of the District Tourism Service Center.
At the meeting, Mulan Tianchi and Mulan Flower Township Scenic Area exchanged views on tourism safety and complaint handling, Yangtze River Daily reporter Luo Xu introduced the relevant situation of tourism public opinion since 2023, Li Zhu, director of the District Tourism Service Center, made arrangements for the creation of cultural and health works in scenic spots, and Zhong Tuo, captain of the District Cultural and Tourism Market Comprehensive Law Enforcement Brigade, reported on the work of tourism safety and complaint handling in scenic spots and put forward specific requirements.
Xiang Zhengkun, Secretary of the Party Group and Director of the District Culture and Tourism Bureau, attended the meeting and delivered an important speech. He stressed that all scenic spots should attach great importance to safety and complaint handling: first, they should attach importance to ideology and feelings, so that everyone should talk about safety and always want to be safe; The second is to actively prevent, pay close attention to hidden dangers and investigate and manage, prevent micro-developments, and strengthen risk management and control; Third, we must conform to the law and grasp the safety precautions of important nodes and key areas; Fourth, it is necessary to respond quickly, ensure smooth information and timely reporting; Fifth, we must perform our duties and responsibilities and implement them, and form a long-term and effective mechanism for safety work; Sixth, we should base ourselves on long-term development, establish a sense of service, resolve complaints efficiently, and improve the satisfaction rate.
In the next step, the Huangpi District Cultural and Tourism Bureau will fully implement General Secretary Xi Jinping's instructions and requirements of "life first, safety first", continue to supervise scenic spots to improve safety work mechanisms, build a solid safety defense line, take tourist satisfaction as the goal, optimize the scenic environment and improve service quality, and create a safe and stable environment for the high-quality development of scenic spots.