This is a personal experience of my online shopping, and I hereby tell my friends who have the opportunity to read my own personal experience, so that I can consume happily and happily on online shopping, rely on legal rules to protect my rights and interests, and dare to say "no" to unscrupulous merchants who are opportunistic and deceive consumers!
A few days ago, I wanted to purchase 10 catties (5000 grams) of this year's newly harvested wheat to make noodle sauce through online shopping, after repeated choices, I chose an online store on the ×× platform, for the sake of insurance, before placing an order, I informed the supplier that I purchased this year's new wheat, not to make poultry feed, but to grind noodles for their own consumption, after getting a clear affirmative answer, I placed an order.
Three days later, I went to the pick-up point to take the wheat back, when I picked up the goods, I checked the bag and there was a feeling of light weight, after going home, I weighed it twice on the electronic tax brought by myself, both of which were 4430 grams, that is to say, plus the packaging bag, there was still 570 grams, a total of 5000 grams of goods, and the lack of weight exceeded 12%. I didn't open the package and contacted the seller directly through the online service.
The initial response is automatically replied by the bot, and the reply is incomprehensible. When I accused them of missing two pounds, a manual reply appeared.
First, I refused to admit it, and second, I found that my claim was problematic and emphasized that such situations had been encountered many times. Third, let me change the balance and weigh it again.
I feel speechless, my mobile phone 120 grams, on the electronic scale displayed correct, I feel very unpleasant, ready to reply after an hour, according to the provisions of the refund and return, we buy goods for the purpose of use, return is by no means the original intention, the delay is my time, ruined is my mood, I left a message to ask them to send the phone, my request is very simple, the lack of conversion into RMB to return to me on it, but dozens of minutes have passed, no reply.
But half an hour later, I received an official message from the platform, presumably my conversation with the merchant has been learned by the platform through big data.
I reported the situation truthfully according to the prompts of the platform, and the result of the processing surprised me: the full refund was initiated and completed, and the goods were handled by ourselves, I don't understand what it means to handle it by ourselves, but the payment has been shown as 0. I called the pick-up department and the answer was that this is a way of handling the third-party platform, and the item does not need to be returned to the seller.
I opened the packaging bag and found that the goods were very different from the merchants advertised, obviously not this year's new wheat, alas, this kind of unscrupulous merchants, don't you cherish your own online reviews? In addition to sighing, I am also pleased with the efficient handling of the third-party platform, and their disposal can be regarded as fast and serious. Because the merchant only has this one, but he has to take the freight if he has no return, can he still open it in the long run?
This little thing also reminds our consumers and friends that online shopping should choose a good platform, find quality problems to reflect in a timely manner, don't be afraid of trouble, any accommodation is a disguised connivance of unscrupulous merchants, to rely on a good platform, loudly to them to say "no"!