At 10:50 a.m. on June 10, a heart-warming incident occurred at Dongming Road Station. Ms. Zhang, a passenger, was separated from her family because she could not get on the train in time due to the buzzer, and she did not carry a mobile phone when she went out, so she could not get in touch with her family, she anxiously said to our staff: "If I can't contact my family, I can't go home myself, you must help me"
After receiving the report, Fang Haoliang, the stationmaster on duty, immediately rushed to the scene to understand what happened, calmed the passengers' emotions, asked the passengers if they knew the phone number of their family, and used the stationmaster's mobile phone to contact Ms. Zhang's family and inform Ms. Zhang of the location of the station and the route of the train.
After hanging up the phone, Fang Haoliang said to Ms. Zhang: "Don't worry, your family will come soon, and we will always be with you."
Ms. Zhang's daughter arrived at Dongming Road Station to meet her mother soon after, took her mother's hand and said excitedly, "We are grateful to Shanghai Metro from the bottom of our hearts, for such a fast work efficiency and a high sense of responsibility, Shanghai Metro is a heart-warming enterprise, so we can rest assured when we go out."
Fang Haoliang, the station manager on duty, said: "It is what we should do to help passengers, and we can feel relieved to see lost passengers reunited with their families."
The next day, Ms. Zhang, a passenger, once again expressed her gratitude to Dongming Road Station and sent a letter of thanks.
Serve the people with sincerity and protect safety with all your heart. Dongming Road Station will continue to do every little thing with sincerity and serve every passenger with warmth.