According to the report, a cash reward of 100,000 yuan will be given to the customer who helped him discover a major food safety hazard; From June 9, 2024 to June 19, 2024, all customers who purchased rolling dough and spicy noodles at the catering department of Xinxiang Fat Donglai two stores will be refunded and given a compensation of 1,000 yuan (a total of 8,833 copies); and dismissed, dismissed, and canceled year-end benefits for the relevant staff of Fat Donglai; Xinxiang Fat Donglai dough rolling merchants are required to stop business from now on, and terminate the contract to terminate the cooperation, and withdraw the cabinet within a time limit.
Previously, some customers reported on the Douyin platform on the evening of June 25 that the problem of poor sanitation in the "rolling dough" processing place of Xinxiang Fat Donglai Joint Venture Catering was received, and Fat Donglai attached great importance to it after receiving customer feedback, and immediately asked all the joint venture stalls of the catering department of the two stores in Xinxiang to be closed, and set up an investigation team to strictly investigate and implement the matter in combination with the head of the catering department.
According to the investigation report, at 11:00 a.m. on June 19, a customer went to the catering department of Fat Donglai Life Plaza in Xinxiang City to report that the merchant rolled dough in the middle of Yinhuang Road, and its environmental sanitation was poor, and provided video footage of the scene. After receiving customer feedback, combined with the previous visit records of the catering department, it was found that the processing point was inconsistent with the registered processing point (Baliying). At 13:00 in the afternoon of the same day, the catering department arranged personnel to confirm the route and location of the processing point according to the address provided by the customer.
At 6:00 a.m. on June 20, the catering department arranged quality control personnel to conduct an investigation, and at 9:30 a.m., it was confirmed that the delivery van departed from the processing point and delivered gluten, bean sprouts, and chili oil to the catering dough rolling stalls of the two stores in Xinxiang Fat Donglai. After the investigation confirmed that the customer feedback information was true, the catering department required the dough rolling stall to stop business on June 20 for rectification, and shut down the processing point on Yinhuang Road, and imposed a fine of 5,000 yuan in accordance with the contract commodity management standards.
After three days of suspension and rectification, the person in charge of rolling dough said on the afternoon of June 22 that its problems had been rectified, and the catering department arranged for quality control personnel and direct supervisors of the department to go to the processing point on Yinhuang Road to confirm that the processing point has been closed, and to investigate the newly registered processing point (Dazhuzhuang) to confirm that its processing environment meets the company's standards. Based on the above investigation, the Food and Beverage Department decided that the dough rolling stall would resume business on June 23.
On the morning of June 26, after the company saw the Douyin work, it set up an investigation team to intervene.
After communication between the catering department and the merchants, it was learned that due to the relocation of the processing point, the processing point on Yinhuang Road (video display site) will be temporarily opened from June 9, 2024 to June 19, 2024, and the environmental sanitation standard of the processing point is poor and does not meet the company's environmental health standards for food processing sites, and the processing point has been relocated to the Dazhuzhuang processing point on June 23, 2024.
For this incident, Fat Donglai Trading Group announced the results:
1. Customers
(1) For the customer who helped us discover a major food safety hazard, in order to thank him for his supervision and help to us, the customer will be given a cash reward of 100,000 yuan;
(2) All customers who purchased rolling dough and spicy noodles at the catering department of Xinxiang Fat Donglai from June 9, 2024 to June 19, 2024 will be refunded and 1,000 yuan will be compensated. (A total of 8,833 copies, customers can go to the food and beverage department of the purchase store with a valid payment voucher)
2. Management
(1) The first supervisor of the Xinxiang catering department (Zhou **) and the quality controller (Li **) have serious dereliction of duty in their work, and are directly responsible for this incident, and the above two personnel are dismissed according to the company's system, and all other management above the squad leader will be dismissed;
(2) Due to inadequate supervision, joint and several liability for the outcome of this incident, cancel the year-end benefits of Xinxiang store managers (Yuan**, Wang**, Zhuang**, Liu*).
3. Associated Merchants
Due to the violation of the "Cooperation Contract" by Xinxiang Fat Donglai Rolling Dough Merchants, deliberately concealing and changing the processing site without permission, in accordance with the contract, the business will be suspended from now on, and the contract will be terminated to terminate the cooperation, and the cabinet will be withdrawn within a time limit, and the company reserves the right to pursue its legal responsibility.
Fat Donglai Trading Group said that the main problems this time are:
1. The head of the catering department does not pay attention to food safety issues.
(1) If the characterization of the problem is inaccurate, it should not be punished in accordance with the environmental sanitation issues stipulated in the contract, and the contract should be directly terminated, cleared, and terminated in accordance with the food safety issue;
(2) For the problem of customer feedback, the stall should be closed first and immediately investigated, but in this incident, the supervisor of the catering department did not close the stall as soon as possible after receiving the customer's feedback, and there was a major mistake in the decision-making of the problem assessment.
2. There are loopholes in factory audit and blind spots in supervision in merchant management.
3. The contract signed with the merchant is not perfect, and there is a lack of effective restraint on the merchant's private change of processing site.
4. In response to the problem of customer feedback, the supervisor of the catering department did not give timely and effective feedback to customers at the key nodes of problem investigation and handling, nor did he report to the company in accordance with the process.
In this regard, Fat Donglai Trading Group put forward a rectification plan:
1. Strengthen commodity quality control management
(1) Conduct a thorough investigation of the processing operations of all merchants in the catering department from the source of supply, raw material quality, processing environment, operation, logistics and distribution, etc., and simultaneously investigate other merchants in the whole format, and resolutely remove the merchants who do not meet the company's standards;
(2) According to the product quality standards, formulate a training plan for all employees, from the management to the staff to the merchants, improve the importance of food safety in an all-round way, strictly implement the control measures of commodity quality from the factory audit, ordering, acceptance, storage and turnover standards, and prevent unqualified goods from being sold on the shelves.
2. Improve various management systems and work standards
(1) Sort out and improve the "Fat Donglai Catering Factory Audit Standards", including raw material procurement management, commodity quality management, factory environmental management, warehouse management, production process management, equipment and facilities management, and transportation management to ensure food safety traceability;
(2) Improve the merchant's "Cooperation Contract", add corresponding terms, and without the review and approval of Fat Donglai Company, the procurement standards, transportation process, production location, production process, storage conditions and other standards for products and raw materials shall not be changed;
(3) Form a case book for food safety-related issues, combine food safety related laws and regulations, train management and employees, and improve the food safety awareness of personnel in all positions;
(4) Establish a reward mechanism for food safety supervision and reporting, and reward the parties who can provide effective clues related to the food safety problems of Fat Donglai after verification, and we will keep the relevant information of the parties confidential.
Source: Jiangsu News, Fat Donglai Trading Group, Dahe Finance Cube, Dahe Daily