In ancient times, there was a business martingale standing wood for the letter, and now there is a fat east to treat people with sincerity. In the face of food safety doubts, Fat Donglai not only had the courage to admit mistakes, but also took practical actions to restore the trust of customers, demonstrating the responsibility and responsibility that enterprises should have.
The incident occurred at the Fat Donglai Trading Group in Xinxiang, Henan Province, where a brave customer complained about the hygiene of the dough rolling processing facility. Fat Donglai quickly intervened, not only thoroughly investigated the problem, but also thanked the complaining customer with a high bonus, and severely punished the relevant responsible personnel.
It is understood that as soon as the video of the complaining customer was issued, it attracted the attention of Fat Donglai. After an overnight investigation, Fat Donglai found that there was indeed a hygiene problem in the dough rolling processing point, and immediately took rectification measures. In order to express his gratitude to the customer for their feedback, Fat Donglai decided to give the customer a cash reward of 100,000 yuan. At the same time, for customers who bought rolling dough and spicy noodles during the problem period, Fat Donglai not only refunded the full amount, but also gave 1,000 yuan in compensation per person, totaling 8.833 million yuan. In addition, Fat Donglai also dismissed and dismissed the relevant staff, and required the merchants involved to stop business from now on, terminate the contract, and withdraw the cabinet within a time limit.
The comments of netizens are also varied, some are surprised by the amount of compensation, some praise Fat Donglai's approach, and some people put forward their own concerns and opinions.
Ah, a stall that rolls dough and loses more than 8 million? Does this fat Donglai really love customers, or is he really rich and capricious!
I bought an expiring skin care product, the price is not cheap, and the customer service is quite polite when I return it. It seems that Fat Donglai's service is really different, and I have to go shopping next time.
Fat Donglai did this, which is really admirable. Mr. Yu has feelings in his heart, and such an enterprise is worthy of our support.
Haha, no one really doesn't go to work every day to run the supermarket to find faults, right? But then again, such oversight is also a good thing, allowing companies to pay more attention to the quality of their products and services.
Boss, human nature can't stand the test, but Fat Donglai did this, which really made people see the sincerity and responsibility of the enterprise. In the future, you have to recognize Fat Donglai when you buy things!
Fat Donglai's noodles and steamed buns are different, fresh and delicious. The outside is not bad for a long time, but Fat Donglai broke it in two days, this is the quality!
Brother Dong, won't you sell breakfast and cold skin in the future? Don't, we're going to eat it anyway!
Is it difficult to get in and get out quickly? That's because the things from Fat Donglai are so good that people are reluctant to leave!
Fat Donglai's things are indeed more expensive than outside, but there is a reason why they are expensive. Such quality and service are worth paying for.
The more we do this, the more we people support Fat Donglai. That's what we need!
It can be seen from the comments of netizens that Fat Donglai's approach has been recognized and supported by most people. This also reflects the growing concern about food safety and corporate integrity. Fat Donglai responded to the concerns of consumers with practical actions, not only won the trust and support of consumers, but also set an example for the entire industry. It is hoped that more enterprises can win the market with integrity and quality like Fat Donglai, and jointly promote the progress and development of society.