With the end of the high school entrance examination and the advent of summer vacation, many consumers go out to travel, and some choose to book air tickets, train tickets, attraction tickets, hotels, etc. on online travel platforms. What issues should be paid attention to when consuming tourism products on online platforms? How can I avoid disputes? The Shenyang Metropolitan Area Consumer Rights Protection Alliance focused on the hot spots of public concern and carried out consumption tips.
To buy tourism products online, you should choose a formal travel platform and travel agency, and pay attention to the name, license and other qualification information of the relevant tourism products on the platform; At the same time, carefully check the order introduction, and clarify the scope of application of tourism products, the introduction of refunds and changes, and the special instructions of the merchants.
It's worth noting that some of the popular group deals and specials on some travel sites are not available during the holidays, and some may be subject to additional charges. Therefore, consumers need to read the instructions for use and return clearly to avoid losses caused by changes in travel plans.
Booking a hotel on an online travel platform is very convenient, but hotel rates are subject to change due to availability, dates and other factors. For the same date, the same hotel, and the same room type, the platform will generally give priority to displaying low-cost resources, but when the low-cost resources are sold out, the price of the room type will increase. Consumers who are planning to travel should try to book hotels in advance, choose hotels that can be cancelled, and rebook once they find that the price has dropped.
At the same time, consumers should beware of flight change scams. According to official data from Ctrip.com, such scams are more likely to occur during holidays such as long holidays and summer vacations. If there is a phone call or message informing the consumer that the flight needs to be refunded or changed, be sure not to click on the link provided by the other party, or download the App provided by the other party, and check the airline's official website or travel platform first to confirm whether the information is true.
Finally, when consumers book tickets, hotels, tour groups, etc., they should properly keep screenshots of the promotional pages at the time of booking, including the itinerary of the travel product, the introduction of the hotel room type, and the explanation of the refund and change of air tickets, etc., as evidence of consumer disputes.
In addition, if the rights and interests of consumers are damaged in the process of travel, they can collect evidence through audio recording, video recording, taking photos, etc., and negotiate with the operator or platform to solve it in a timely manner, and if the negotiation fails, they can call the local 12345 to complain. (Reporter Yu Yetong)
Source: Xinhua News Agency
