In the fast-paced modern life, trivial matters such as job hunting and school enrollment, neighborhood disputes, and traffic accidents need to be communicated and resolved, which often plague citizens. In the past, resolving these issues required both parties to go to the judicial office to register their cases, which was a cumbersome and time-consuming process. Now, in the context of the digital era, the Putuo District Judicial Bureau has launched the city's first "district-level online dispute resolution platform", where citizens can easily handle dispute registration business by scanning the "reliable dispute resolution code", and explore the new practice of dispute resolution from "one office" (judicial office) to "one code" (dispute resolution code).
"Okay, then I'll give it a try!" Aunt Su said.
Aunt Su was full of praise for this: "In the past, mediation had to be reported layer by layer, and the waiting time was long, but now it is all resolved in two or three days, and I am very satisfied with the mediation agreement, and the efficiency is also very high!" ”
Ms. Li, a recent graduate, also benefited. She encountered a dispute over the illegal termination of the labor contract by the employer. With the mentality of giving it a try, she came to the Caoyang Xincun Judicial Office and successfully connected with the relevant mediators of the Labor Dispute Mediation Committee through the "dispute resolution code". Ms. Li said with emotion: "There are many procedures to go to labor arbitration or the court, and it will take longer if the company does not cooperate. I encountered such a problem when I first entered the society, but fortunately, with the help of the dispute resolution platform and mediator, the problem was quickly resolved. ”
In fact, the types of mediation accepted by the "Reliable Dispute Resolution Center" are far more than these. Neighborhood disputes, labor relations, traffic accidents, marriage and family, doctor-patient conflicts...... All kinds of trivial matters of life can be accepted, circulated and negotiated here.
Xu Le, a staff member of the Caoyang Xincun Judicial Office, said: "After we receive the mediation application, we will contact the parties within 1 working day and determine whether to accept it within 3 working days. If it is accepted, we will arrange for the corresponding professional mediation force to intervene in the mediation. ”
It is reported that since the official debut of the "district-level online dispute resolution platform" on June 27 this year, the judicial offices of 10 streets and towns in Putuo District have achieved 100% paperless office and 100% Internet circulation handling.
She further pointed out that in the future, the "dispute resolution code" will also be set up in major residential areas in Putuo District, so that citizens can complete registration and acceptance at home.
The front-end acceptance is convenient, and the back-end flow is equally smooth. The reporter saw in the background of the staff demonstration that the information system function is an important tool for the district-level online dispute resolution platform, which has realized data connectivity and information integration in mediation, public security, letters and visits, courts, procuratorates and other fields, and can clearly display the progress of work orders, the source of work orders, etc., so as to facilitate the follow-up and processing of judicial office staff. In addition, the platform can also focus on discovering the commonalities and rules of a certain type of dispute, put forward targeted governance suggestions, and feedback them to relevant departments and units, so as to realize the intelligent transformation from "post-event search" to "pre-event prevention", "in-process alarm" and "post-event tracking".
Talking about the reason for designing the platform, Zhang Dianfeng said frankly that as early as July 2022, Putuo District took the lead in promoting the physical position of a reliable dispute resolution center in the whole district, and although many problems were solved in the process, the flow of contradictions and disputes was carried out manually, which affected the timeliness of mediation. Therefore, the Putuo District Judicial Bureau decided to create an online platform to realize the application flow of dispute work orders online, which greatly improved the timeliness of resolution, "During the trial operation, compared with offline acceptance, the people's mediation and resolution cycle has been shortened from the original 30 days to about 11 days now, which has compressed about 60% of the time, and effectively improved the people's sense of access and satisfaction with the rule of law." ”
It is worth mentioning that at present, Putuo District has established a team of more than 530 mediators, and has also built a community mediation volunteer team of more than 18,000 people, expanding the mediation work from the mediator "one person" to the volunteer "group of people", which not only improves the coverage and efficiency of contradiction and dispute investigation, promotes the "early" detection of problems, but also gives every member of society the opportunity to participate in social governance and jointly create a harmonious social environment.
Reporter: Wang Di
Editor: Huang Mei
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