As the basic institutional arrangement of the modern market economy, insurance connects all walks of life and is related to the national economy and people's livelihood, and is a powerful means to promote economic development, improve people's livelihood and help common prosperity. Chinese Life consciously shoulders the responsibility of large state-owned financial institutions, conscientiously practices the political and people's nature of financial work, continuously improves professionalism, gives full play to the functions of insurance as an economic shock absorber and social stabilizer, strives to provide high-quality financial services for economic and social development, accurately connects and meets the diversified financial and insurance needs of the people, and continuously lays a solid foundation for high-quality development in serving the construction of a strong country and the great cause of national rejuvenation.
Focus on the main responsibilities and main business, and make multi-directional efforts
In intensive farming
Serve the overall situation positively
Finance is the lifeblood of the national economy and an important part of the country's core competitiveness. The property and casualty insurance companies under Chinese Life Group fully focus on the main business and take on the role, give full play to the characteristic advantages of property insurance, allocate more financial and insurance resources to key areas of economic and social development, and strive to do a good job in "five articles" and "seven types of key areas of insurance".
With financial "living water", it moistens thousands of enterprises in all industries. In 2023, Chinese Life Property Insurance Company will serve a total of 29.69 million individual customers and 1.59 million corporate customers, provide risk protection of 283 trillion yuan for economic and social development, and pay compensation of 64.3 billion yuan. Continuously enrich the science and technology insurance products and services, and develop a total of more than 40 main insurance products and more than 70 additional insurance products in eight categories, including the "three firsts", intellectual property rights, and network security, forming a science and technology insurance supply system with rich categories, comprehensive protection, prominent focus, and close to the market, providing risk protection of 87.4 trillion yuan for science and technology enterprises throughout the year, and providing risk protection of more than 440 billion yuan for 7,373 "specialized, special and new" small giant enterprises, and actively helping the cultivation and development of new quality productivity.
With "agriculture" ink and color, it depicts the picture of rural revitalization. Chinese Life Property & Casualty Insurance Company adheres to agricultural insurance as the starting point, takes helping the comprehensive revitalization of rural areas as the center, and fully supports the construction of an agricultural power. By the end of 2023, a total of 4.8 trillion yuan of risk protection has been provided to 160 million rural households, and 34.6 billion yuan of compensation has been paid. In 2023, the insurance area of the three major staple grains will be about 100 million mu, providing risk protection of nearly 83 billion yuan, and comprehensively safeguarding national food security. In order to ensure accurate, efficient and convenient services for agriculture, rural areas and rural areas, technologies such as "China Life i Agricultural Map", "China Life i Agricultural Flying", smart farming, cow face recognition and near-earth remote sensing have also been widely used in the field of insurance agriculture.
Take people's livelihood as the foundation and be a good caring person for the people. Actively promote scenario-based innovation in health insurance. Focusing on the scenario of benefiting the people, it has widely participated in the "Huimin Insurance" project, providing risk protection of 39.3 trillion yuan for more than 80 million insured people. Focusing on the scenario of benefiting the army, we continued to deepen the "Benefiting the Army" project, and provided more than 33 trillion yuan of health and medical protection for more than 13 million retired soldiers and their families. Focusing on the scenario of benefiting workers, we will innovate and create the "Benefiting Workers Insurance" project, actively safeguard the rights and interests of workers in new forms of employment, and solve the problems of employees. In 2023, it has provided 160.9 billion yuan of wage protection for 3.22 million migrant workers.
With green as the medium, it provides strong momentum for the development of new quality productivity. Deeply grasp the green background of high-quality development, and provide nearly 12 trillion yuan of green insurance protection for 5.654 million customers in 2023, and pay 6.7 billion yuan in compensation. At the same time, we will continue to deepen the innovation of green insurance supply, create the first marine ecological vegetation rescue insurance and wetland biodiversity conservation insurance for the prevention and control of Spartina alterniflora in China, build a carbon sink insurance system for five major ecosystems, and innovate and develop insurance for water pollution clean-up costs, insurance for the loss of carbon excess emissions in the power generation industry, property loss insurance for personal charging piles, wind and solar insurance, and green building insurance, etc., which have formed a comprehensive coverage of the key areas of "double carbon".
Establish and improve the catastrophe insurance system
In deepening supply
Strengthen protection and improve well-being
In recent years, climate change on a global scale has frequently sounded the "climate alarm bell", resulting in an ever-expanding range of risks from natural disasters. According to data from the Ministry of Emergency Management, the average annual direct economic loss of natural disasters in the mainland in the past 12 years has exceeded 360 billion yuan. The risk of catastrophes in mainland China is "complex, frequent and concentrated", with more than 70% of cities and more than 50% of the population distributed in areas with serious natural disasters. Catastrophe risk management is related to social risk governance and people's livelihood and well-being, and is an important embodiment of the political and people's nature of financial central enterprises. Since its establishment, the mainland's catastrophe insurance system has played an important role in coping with major disaster losses and ensuring the safety of people's lives and property. The CPC Central Committee and the State Council attach great importance to catastrophe insurance, and catastrophe insurance has become an important part of the national disaster management system.
In recent years, the insurance industry has accelerated the establishment and improvement of the catastrophe insurance protection system, accelerated the innovation of catastrophe products and services, improved the scientific and technological level of catastrophe risk management, helped improve disaster prevention and control capabilities, and supported the improvement of the national emergency management system. Chinese Life Property & Casualty Insurance Company continues to promote the strength, breadth and depth of catastrophe insurance services, providing risk protection of 13.14 billion yuan for all sectors of society through catastrophe insurance in 2023, and paying compensation of 150 million yuan. Since joining the China Urban and Rural Residential Earthquake Catastrophe Insurance Community in 2015, the company, as a governing unit, has always insisted on promoting community products and promoting the role of the community. In 2023, it will provide 11 billion yuan of risk protection for urban and rural households through community products, and pay 6.78 million yuan in compensation. In addition, China has actively promoted catastrophe insurance services to the frontline, and the number of local catastrophe insurance projects has increased from 8 in 2021 to 25 in 2023.
Chinese Life Property & Casualty Insurance Company attaches great importance to the risk management concept of "prevention is more important than compensation", and has built a disaster prevention, mitigation and disaster resistance ecology, relying on this ecology, the whole system has truly achieved the danger and coordinated response in the big war test again and again, "retrograde" upward, towards the heart, and handed over the practical answer sheet with practical actions.
In terms of system construction, a relatively sound disaster response system has been established, and the risk management model of catastrophe has been extended from emergency response to normal response, and efforts have been made to promote the overall planning and quality and efficiency improvement of disaster prevention, treatment, response and treatment. At the same time, we have built a catastrophe management module, done a good job in quantitative monitoring and evaluation, and balanced the risk exposure and protection level, opening a new chapter in digital catastrophe risk management.
In terms of resource allocation, we attach great importance to the "sufficient supply of soldiers" to ensure that the overall response is not urgent. When a major disaster occurs, we will insist on pre-work, forward transfer of resources, and forward-looking deployment, and promote the amount of advance with normalized promotion to ensure that advanced actions are carried out in an orderly manner. A national-level catastrophe claims reserve team has been set up to quickly deploy and concentrate based on the disaster situation and claims settlement tasks, and resolve the point-in-time shortage of claims adjusters in a timely manner. At the same time, according to different situations such as seasons and types of disasters, emergency support materials such as drinking water, food, and medicine should be stockpiled in advance to ensure that the materials are sufficient.
Relying on quantifiable risk data, geospatial information and customer risk survey results, etc., the cloud platform for intelligent disaster prevention and loss prevention is at the leading level in the industry, relying on quantifiable risk data, geospatial information and customer risk survey results, etc., to control risks from the source, accurately prevent risks, and use scientific and technological means to solve the problem of "unclear, incomplete, and difficult management" of disaster risks, and promote intelligent prevention and treatment to improve quality and efficiency. Since its launch, the platform has pushed more than 40 million comprehensive disaster warning information.
At present, it is the flood season, and through the "Safe Prevention" platform, we can effectively assist corporate customers to do a good job in disaster risk investigation and disaster prevention during the flood season, and effectively implement the concept of "prevention is more important than compensation". From January to May 2024, Chinese Life Property & Casualty Insurance Company carried out risk investigations for 3,773 key enterprises and issued 802 disaster prevention and loss prevention proposals. Since April this year, in the process of responding to strong convective weather in Guangdong, Guangxi and other places, the "Safe Prevention" platform has been used to carry out disaster early warning, and more than 6 million pieces of weather forecast and early warning and disaster prevention and avoidance information have been quickly released, which not only allows customers to experience the speed of insurance, but also makes customers feel the validity of insurance.
In addition, when the rainstorm or flood disaster is warned, the company's surveyors go deep into the front line, according to the disaster map model over the years, and use the scientific and technological tool catastrophe emergency kit - "car sweeping" to identify the vehicle license plate in the waterlogged area that is prone to danger in previous years, check the vehicle underwriting, and remind the customers who have been investigated by phone, suggesting that they transfer the vehicle to a safe location to reduce losses.
Improve the quality and efficiency of risk reduction services
In the integrity of innovation
Healthy development is responsible for moving forward
Carrying out risk reduction management services is an important embodiment of giving full play to the functions of the insurance industry as an economic shock absorber and a social stabilizer. After years of exploration and research, Chinese Life Property & Casualty Insurance Company has formed a number of replicable and generalizable development models in risk reduction management, and accelerated the leap from "making up losses" to "curing risks" by comprehensively promoting risk survey services, improving risk control technology service capabilities, building an intelligent risk control platform, empowering risk management with science and technology, and providing high-quality risk reduction services.
field of production
It has created a "safe production intelligent prevention system" of Chinese Life with "prevention chain + safety liability insurance", and through the integrated investigation, training and assessment of front-line operators, it helps production enterprises achieve "everyone understands safety and everyone manages safety", opening up the last mile of safety production responsibility. As of the first quarter of 2024, more than 120 potential safety hazards have been investigated for customer enterprises through this model, more than 90 safety trainings have been provided, and the average work-related accident rate of service enterprises has decreased by 24.7%, achieving safer production. In addition, Sichuan's first "technology + insurance + service" full life cycle risk reduction management ecosystem has also been implemented in Chinese Life Property Insurance Sichuan Branch, and as of May 2024, it has provided safety accident prevention services for 55 production enterprises, and has achieved outstanding results in escorting public safety, personal safety and property safety.
Food safety
In recent years, the company has been deeply involved in the construction of the food safety governance system, creating a food safety liability insurance operation model of "government promotion + financial assistance", and effectively ensuring that the people can "eat at ease".
Housing security
During the construction of the building, we will intervene in the risk reduction service, hire a professional technical service agency to monitor the quality of the whole construction process, introduce satellite remote sensing, infrared thermal imaging, endoscopic imaging and other technologies, gain insight into the quality and safety hazards of the building as soon as possible, and effectively implement early identification, early warning, early exposure and early disposal; After the completion of the house, the quality status of the main body of the house and ancillary facilities will be regularly inspected, and the whole life cycle management of the housing will escort the people's "peace of mind".
Community safety
Innovate and create a community safety "volunteer" cooperation mechanism, give full play to the mobility advantages of insurance business personnel and community service personnel, jointly carry out dynamic risk investigation of "nine small places", and open safety intelligent application tools such as gas and fire to residents for free, effectively improving the organizational efficiency of community safety interaction, and actively serving the people's "comfortable life".
Use "heart" for the people and "quality" to achieve far-reaching
In this era of "promising" insurance, only "great achievements" can live up to the expectations of the country and the people. Standing at a new starting point, Chinese Life will continue to bear in mind the "great of the country", continuously enrich the financial supply, further highlight the five articles of science and technology finance, green finance, inclusive finance, pension finance and digital finance, further give full play to the functions of insurance economic shock absorber and social stabilizer, more actively integrate into the national development strategy, and strive to become the most reliable and reliable backbone force of the party and the country in the field of finance and insurance.