"Whether you speak English, French, Spain, Russian, Japanese or Korean, we can provide you with high-quality financial services and welcome you to China!" China Guangfa Bank Beijing Branch, a member of Chinese Life Group, issued a sincere invitation to foreign friends in multiple Chinese.
More than 90% of the branches of China Guangfa Bank, a member of Chinese Life Group, have set up foreign-related service windows, equipped with professional foreign language service teams, placed bilingual materials in Chinese and English, and posted signs of major service facilities, so that Chinese and foreign customers can enjoy the same convenient financial services and continue to help expand the "circle of friends".
Small "coin purse" for big use
"This 'coin purse' is really convenient, it perfectly solves our taxi and shopping needs in Shanghai!" An United States couple sighed. Walking through the streets of Pujiang in Shanghai, they were about to go shopping for leisure, only to find that there was no exchange of renminbi...... Subsequently, under the guidance of the map, I came to the Bund branch of China Guangfa Bank nearby and exchanged the 200 yuan commonly used small denomination "coin purse" equipped with the outlet, which solved the "urgent need" in time.
All cash outlets of China Guangfa Bank provide standard "coin wallet" exchange services of 100 yuan, 200 yuan, 300 yuan and other specifications, and can also provide customized "coin wallets" with denominations of 1 yuan, 5 yuan, 10 yuan and 20 yuan on demand, and has put more than 100,000 "coin purses" in the field of people's livelihood, continuously improving the cash supply and fully meeting the cash needs of customers.
You can also withdraw cash from overseas cards
"I want to use this offshore bank card to withdraw some cash." Recently, a Russia friend came to the business department of China Guangfa Bank Shenzhen Qianhai Branch for help. Under the guidance of the hall manager, the foreign friends quickly and smoothly handled the cash withdrawal business on the self-service equipment, and gave a thumbs up when they left!
At present, all self-service cash withdrawal machines (ATMs) of China Guangfa Bank support overseas bank card cash withdrawal services such as VISA, MasterCard, United States Express, etc., and provide bilingual services in Chinese and English; In addition, as long as the self-service device with the logo of "this machine supports 10 yuan and 100 yuan banknotes" pasted on the fuselage, it supports the 10 yuan withdrawal function. In the past three months, China Guangfa Bank has served a total of 24,500 overseas card cash withdrawals, effectively meeting the cash service needs of foreigners.
Currency exchange "grocery store"
Recently, a Japan customer came to the Dalian Development Zone Branch of Guangfa Bank, presented sweet and delicious snacks to the staff and said goodbye, saying "see you next year". It turned out that with the help of the foreign language specialist of China Guangfa Bank, this Japanese customer, who teaches at a university in China, successfully converted the RMB labor remuneration paid by the school into Japanese yen. Barrier-free communication and professional foreign exchange guidelines make customer satisfaction "off the charts".
At present, China Guangfa Bank can provide foreign currency exchange business in 14 currencies such as US dollar, Hong Kong dollar, euro, British pound sterling and Japanese yen (the specific convertible currency of each outlet is subject to the actual announcement), and provides appointment service, which efficiently meets the foreign currency exchange needs of customers.
“This (开户) ls Amazing!”
In Changchun, a Pakistani national called the Xi'an Dalu Branch of Guangfa Bank to inquire about opening a personal account, and the foreign language specialist warmly answered and reminded that he could bring valid documents to handle it. At the outlets, the "foreign-related window" of the green channel quickly completes the account opening business for customers, and also provides a "Payment Guide for Foreign Visitors to China". The efficient and considerate service experience makes foreign customers sigh: "This is amazing!" ”
At present, China Guangfa Bank has fully completed the transformation of the relevant systems and equipment of the new version of the permanent residence permit, and all branches of the bank support the simple opening of accounts by foreign personnel coming to China, and the staff in the hall are proficient in using translation software, breaking through the communication barriers of small languages, and continuously optimizing the account opening experience.
Cross-border payments are "silky"
“Thank you! This is a very satisfactory service.” 这是法国籍客户KHATTABI离开广发银行宁波高新支行前作出的评价。 来华工作的KHATTABI咨询办理境外汇款业务，在广发银行工作人员的指引下，通过填写《境外汇款申请书》、在系统中购汇汇款即完成业务办理；而在等待间隙，还了解了大陆多层次、多元化的支付服务体系，不禁感慨道“Convenient payment services in China”。
At the same time, the English version of the mobile banking of China Guangfa Bank supports common functions such as account and transaction details inquiry, foreign exchange settlement and sales, and cross-border remittance, and online services make payment more convenient and efficient.
In order to further improve the payment experience of foreign friends in China, China Guangfa Bank integrated comprehensive financial and payment services, and jointly launched the "Splendid Action 2024" activity with China UnionPay, investing resources in key cities, key business districts, key merchants and major chain brands with high-frequency consumption of foreign residents in China, fully supporting the construction of a large-value card payment acceptance environment, and fully meeting the payment needs of foreign personnel.
In the future, China Guangfa Bank will actively respond to meet the financial needs of foreign friends coming to China, deepen the construction of payment scenarios, enrich the supply of payment services, improve the level of payment services, better serve the society and people's livelihood, optimize the business environment, and facilitate high-level opening up.