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It's just a supermarket, but it's become a "check-in point" sought after by countless people? "Obviously just a supermarket owner, but he has become a "folk idol" in the minds of customers? ”
In Fat Donglai's body, we have seen what is called a business miracle.
And the secret of their success is obvious, that is, "you put the customer at ease, and the customer puts you at ease"!
Recently, an edible oil from Fat Donglai has become popular again......
01
In recent years, Fat Donglai, as a supermarket, has become a check-in point.
People from all over the country went to Xuchang, a small county town in Henan, and the purpose was to see the intimate service of Fat Donglai Supermarket.
As a supermarket, Fat Donglai is really 360° intimate.
Whenever people who live alone go to the supermarket to buy fruit, the portion is too large to eat, and it becomes a big problem.
In addition, the weather is very hot now, and the fruit is not fresh after a long time, although it will not be bad if it is placed in the refrigerator, it is also easy to breed bacteria.
The inability to buy fresh and delicious fruits with small portions has become a difficulty in the minds of many people.
In this regard, many people said: "You can go directly to the refrigerator in the supermarket and buy freshly cut." ”
Through plastic wrap, some people find that the so-called freshly cut fruit in the supermarket looks wilted and has been left for at least a day.
It doesn't taste fresh, the price is expensive, and whoever buys it is a big injustice.
But Fat Donglai Supermarket is different, compared with other supermarkets, Fat Donglai has a very strict control over this fruit.
In order to ensure the freshness of the goods, Fat Donglai requires that the fruit cannot be sold for more than 8 hours.
There will also be a certain amount of discount on the 4th and 6th hours, respectively.
This level of meticulous division has surpassed countless supermarkets.
In addition, when you get the sorted fruits from Fat Donglai Supermarket, you can find that they also mark the taste order in detail on the packaged boxes.
This is simply intimate to the bones, what you can think of, what you can't think of, Fat Donglai has already thought about it for you.
In order to make customers more assured, Fat Donglai's processing room is still fully transparent, and all customers standing outside can see at a glance that the master in the operation room is fully armed and cutting fruits.
And the fruit they cut will reach your hand in a short time.
This open and transparent production line has made countless netizens feel very relieved and assured.
In recent years, many people do not dare to buy vegetables outside because of pesticides, for fear that their children will eat it will affect their development, and the elderly will eat it will affect their health.
In the face of this situation, Fat Donglai also set up a pesticide residue testing room, and the purpose is to ensure that the fruits sold by themselves must be the healthiest, and customers can eat the most assured.
If you can't find a suitable manufacturer, even if Fat Donglai doesn't sell it, he is not willing to sell those vegetables that have no quality assurance.
This spirit of preferring lack to abundance also made Fat Donglai be lifted to the altar by customers.
02
We often say an old saying: "Merchants and consumers are in opposition because of the relationship of interests." ”
Merchants try their best to make their products more expensive, while customers try their best to keep prices lower.
When selling fish, seafood and other things, some supermarkets will deliberately make them drink a lot of water, and then press the scale to make customers pay.
However, when facing this situation, Fat Donglai's approach is exactly the opposite of others, and the fish they purchased will be placed in a clean tank for about 10 days, just to wait for the fish to vomit out the dirt in their bodies first.
After spitting it out, Fat Donglai will conduct a safety test on the fish, and when the safety test is okay, the fish will only appear on the shelves of Fat Donglai.
In other words, if you buy anything in Fat Donglai, once there is any quality problem, Fat Donglai is fully responsible for it and will never shirk responsibility.
Some time ago, Fat Donglai's dough rolling incident caused a stir.
The cause of the incident was that a customer reported that the processing of rolling dough was not standardized and unclean.
After receiving the report, Fat Donglai immediately conducted an inspection and self-examination. In a very short period of time, Fat Donglai issued an announcement to the whole society, taking the initiative to take responsibility and solve the problem. Not only that, Fat Donglai also gave the whistleblower a cash reward of 100,000 yuan.
In addition, during this period, all customers who have purchased Fat Donglai rolling dough will receive a compensation of 1,000 yuan.
According to the total of Fat Donglai, there are 8833 copies!
This means that just the "dough rolling incident" Fat Donglai has compensated nearly 8 million yuan.
A bowl of rolling dough is less than 15 yuan at best, but once there is a problem, Fat Donglai is willing to compensate up to 1,000 yuan in cash per person.
From this kind of initiative, we can see that Fat Donglai attaches great importance to customers.
Information source: 2024.0702. Elephant News "Yu Donglai responds to the "rolling dough" incident: the dismissed supervisor has worked in Fat Donglai for 25 years"
03
Just recently, the matter of transporting edible oil by chemical tanker trucks has caused a lot of uproar.
When we were kids, we used to joke: "We grew up drinking gasoline." ”
But who would have thought that a direct word would become a reality.
Seeing that the edible oil we use daily has also collapsed, many netizens have been looking for healthy and safe edible oil in major supermarkets.
And Fat Donglai Supermarket naturally attracted everyone's attention.
On July 9th, in the Jinhui Plaza store of Xuchang Fat Donglai, more and more customers added DL Fat Donglai's self-operated edible oil to their shopping carts.
It is precisely because of Fat Donglai's excellent reputation that this DL self-operated edible oil has directly become popular in the sky and has been snapped up by countless people.
The price of a safe and healthy barrel of oil is only 59 yuan!
Information source: Dahe.com released "Edible Oil Food Safety Issues Cause Concern, Fat Donglai Responds" on July 11, 2024
Many people have the mentality of "always use oil, and you must choose a guaranteed one", and directly stock up on a large number of goods.
After all, according to what this fat Donglai has done over the years, not to mention anything else in their supermarket, safety must be the first priority.
In addition, on the surface, Fat Donglai has been praised by countless netizens on the altar.
In the same way, the higher you stand, the more you are stared at by countless people.
Under huge pressure, Fat Donglai can only do better and better, but if there is a little bit of inadequacy, Fat Donglai will definitely suffer backlash.
Therefore, they should treat customers well, do a good job of goods, with this mentality, over the years, Fat Donglai has become more and more popular, more and more popular, and has become a scenic spot in Xuchang City.
Even now, it has been revealed that Fat Donglai edible oil has been snatched out of stock! This is enough to prove the strength of others! It is also like the promise of the majority of the people, so that they can buy with confidence! All those who have problems are taken off the shelves!
Information source: Elephant News "In Xuchang, Henan Province on July 10, Fat Donglai responded to the snapping out of some self-operated edible oil"
epilogue
An ordinary supermarket has become what it is now, and some netizens commented: "Fat Donglai just did what he should do, and it all relied on his peers to set off." ”
Yes, there are major supermarket chains in China.
But they not only wantonly treat netizens as leeks, but even the most basic safety cannot be guaranteed.
Obviously, all major supermarkets should do it, but on the other hand, only Fat Donglai can do it.
To be honest, this is really not a good situation for the current market.