"Thousands of lines above, a needle below", whether it is environmental sanitation rectification, safety production hazard investigation, contradiction and dispute investigation and resolution, or special population care services, comprehensive service problem agency, public security patrol prevention and control, in order to do a good job of "threading the needle" of the "fine work", Yunjiakou Town textile community has done enough "embroidery kung fu", and used good party building to lead the "12345" hotline "embroidery needle" immediately if there is a complaint, and go deep into the residents to wear the "thousand threads" of various matters of people's livelihood.
Joint analysis and judgment to promote the implementation of "handling before litigation". Recently, the party committee of the textile community attaches great importance to the work of the complaint, and improves the ideological understanding of the work of the complaint, and has recently organized the staff of Yunjiakou Town, the representatives of the people's congress at the district and town levels, the members of the district CPPCC, the community "deputy secretary wearing police uniforms", the secretary of the party branch of Shimao Property, the person in charge and the supervisor (order, engineering, customer service, cleaning), the secretary of the Party branch of Pinghui Property, the person in charge of Yuanjiangxiu Property, the members of the "two committees" of the community, the members of the community grid and some representatives of the owners of Hailiang Daduhui Community. The meeting made a work report on the recent development of the work of "Responding to Complaints Immediately", analyzed the existing problems and difficulties, summarized the work results, and put forward improvement measures. In response to the recent complaints received from residents, the participants conducted in-depth discussions, clarified the responsible units and time limits for processing, and ensured that the problems were resolved in a timely manner. At the same time, in-depth discussions were conducted on how to strengthen the coordination and cooperation between various units and departments and improve the efficiency of problem solving.
Timely and efficient handling, effective response to "immediate handling of complaints"
The poplar fell? Let's pull it away! "Community staff, in front of Building 52 of our Woolen North Garden, a big poplar tree has fallen and pressed directly to the roof of Building 52, please come over as soon as possible and deal with this problem." As soon as he received this complaint, the secretary of the community party committee immediately arranged for staff to go to the scene of the incident and set up a cordon around the perimeter to prevent a second accident. Subsequently, the property of the community and the construction party of the comprehensive renovation of the community were contacted to deal with the fallen trees in a timely manner, eliminating potential safety hazards.
Doesn't have monitoring? Let's pretend! "Hey! Hello! I am a resident of our textile district, there is a bicycle lane next to the Huangshui River, and there are many surrounding residents who take daily walks, can our community consider installing some monitoring? "Hello! Thank you for your attention and feedback on this issue, the community has purchased the monitor, and it will be installed later. In order to further strengthen the daily dynamic supervision of the Huangshui River in the jurisdiction and actively respond to the demands of residents, the community has installed 16 points of monitoring in the Huangshui River in the jurisdiction with a special fund of 50,000 yuan to serve the masses. The installation of river surveillance video ensures the 24-hour online monitoring of the shoreline control of water areas, river discharge, river littering and other illegal behaviors that damage the healthy operation of rivers and lakes, as well as the personal safety of residents in the jurisdiction.
Broaden the channels for receiving complaints, and handle the demands of the masses on the front line. In order to focus on solving the problem of "urgency, difficulty and longing" of residents in the jurisdiction, unblock the channels for reflecting the demands of residents, and win the "high satisfaction" of residents with the "quick response rate" and "high resolution rate" of the problem, the Party Committee of the textile community actively broadens the channels for receiving complaints. Give full play to the role of "red property" link, improve the efficiency of grassroots governance in the community, and build a harmonious community, the textile community and Hailiang Shimao Property specially promote the service of "I am on the job today· please find me if you have something", and post the public notice in the jurisdiction, and announce to the public the information such as community consultation, help, repair and water charging, and the number of the textile community and Yunjiakou Town Police Station, so as to facilitate the residents to contact in time when they encounter difficulties and problems.
In the next step, the textile community of Yunjiakou Town will actively do a good job in party building to lead the use of the hotline "embroidery needle" if there is a complaint, and comprehensively carry out the service of "I am on the job today· please find me if you have something", and strive to effectively solve the problem of "thousands of lines" of people's livelihood that the masses are "unclear, inaccurate, and wrong", and effectively enhance the sense of gain, happiness and security of the residents in the jurisdiction.
Producer/Wu Dongjian Editor-in-charge/Li Xiaoyun
Editor/Li Ting
Contributed by Yunjiakou Town