Those who want to build a room must first cure its foundation. In recent years, Xiamen City has taken the standardized construction of the comprehensive management center as an important part of improving the construction of the three-dimensional information-based social security prevention and control system, focusing on service decision-making, serving the grassroots, and serving the actual combat, and striving to build a three-level comprehensive management center work system of the city-district-town street, and promoting the construction of "substantial, actual and effective" comprehensive management centers at all levels, incorporating the grassroots "thousand lines" into "one network", scientifically dividing the grid, promoting the sinking of all parties, building a solid grassroots social governance embankment, and striving to achieve joint investigation of contradictions and disputes, joint defense of social security, Key work linkage, zero distance service to the masses, and promote the governance of Xiamen with good governance at the grassroots level.
"Neighbor" cohesion "smallest unit" bursts out "big energy"
After lunch, Grandma Hou put on crutches, went downstairs, turned a corner, and walked straight to the Shentian Community Neighborhood Committee not far away. On the second floor of the neighborhood committee, in a space of less than 10 square meters, there are two desks, next to the desk, a coffee table, and a few chairs, which are small but warm.
Grandma Hou is a regular visitor here. On weekdays, the community grid staff often go to see her, coming and going, from how to receive express delivery, to how to register for medical treatment, and when she encounters something, the first thing she thinks of is the community. "Whenever we are in trouble, the community will help." Grandma Hou said.
Shentian Community is located in the southwest of Xiamen Island, in the heart of the bustling old town. However, in this community with an area of only 0.3 square kilometers, the population is 12,000, and there are not only lively and noisy vegetable markets, a large number of dormitory buildings, but also a large number of self-built houses.
"The matter of the community and neighborhood may seem to be a small matter, but if it is not investigated and dealt with in time, it may become a big thing." According to the relevant person in charge of the Xiamen Comprehensive Management Center, in recent years, Xiamen has adhered to the idea of "investigation first, pass forward", and constantly built and improved the city's grid management platform. Taking the Shentian community as an example, to create a "neighborhood door-to-door" household model, all the neighborhood grid members in the community sink to visit, through flexible emotional entry, normal door-to-door entry, accurate classification of households, truly let the masses "have something to say, complain somewhere to complain, difficult to help", each neighborhood grid member enters the house for at least 2 hours a day, and establishes a list of residents' needs, people's feelings, and resources.
The grid is the smallest unit of grassroots governance, and it is the forefront and the most sensitive tentacle to open up and serve the masses. Grid service management, Xiamen started early, wide coverage, strong strength, good effect, "around the people, for the people" grid members, not only active in the Shentian community, but also active in every corner of Xiamen.
At present, 551 villages in 45 towns and streets in 6 districts of Xiamen are divided into 4,103 unit prevention and control grids, equipped with more than 8,200 grid members, providing comprehensive management grid information sharing services for the city, district, town and street comprehensive management centers and basic grids, and realizing the all-round and precise control of "people, places, things, things and organizations" of public security elements. On this basis, the Xiamen Comprehensive Management Center has built the "Xiamen Grid Pass" platform to open up the "last meter" of the public security prevention and control system and promote the seamless connection between social security prevention and control and basic grid business.
How to solve contradictions and difficulties? Previously, due to the disrepair of the pipe network in the Baijiage Community of Shentian Community, the water pipe leakage was serious, and the excess shared water charges were not subscribed, and the water was often stopped due to arrears.
"How can you run a business without water?" More than a dozen businesses along the street in the neighborhood are anxious and dissatisfied. Shentian community plays the core role of the leadership of the community party organization, sets up a mediation service team composed of community mediation backbones, community grid members, judicial office staff, lawyers, etc., mobilizes business representatives to participate in coordination for many times, convenes owners to negotiate together, and invites water affairs groups and property companies to hold multi-party coordination meetings to negotiate and solve the problem of arrears of water bills caused by water leakage in the "tea talk", and also promote the smooth progress of pipe network transformation, so that every household has an independent water meter.
This incident is a microcosm of the Fukada community's exploration of "neighborhood dispute resolution" to resolve conflicts and disputes. In order to solve the problems restricting the development of the community, the Party Committee of Shentian Community has vigorously promoted the culture of "distant relatives are not as good as close neighbors" advocated by General Secretary Xi Jinping in recent years, actively explored the working method of "neighborhood dispute resolution", built a good neighborhood service team, expanded the circle of friends in neighborhoods, built neighborhood meeting halls, effectively resolved neighborhood disputes, and maintained "zero occurrence" of group visits and skipping visits for many years.
Seeking "wisdom" and rationalization, grassroots governance is more refined
The wise man prevents disasters before they sprout, and the wise people plan to suffer in the future. In other words, taking the initiative to create stability as the main line, accurately grasping the new trends of stability-related risks, preparing various work plans for a rainy day, and doing a good job in resolving the source are the necessary questions to do a good job in grassroots governance.
In recent years, Xiamen City has grasped the key point of source prevention, relying on the physical platform of the comprehensive management center, deepening and expanding the social security prevention and control measures of online and offline prevention and control, the organic combination of civil air defense, physical defense, technical defense, and the integration of prevention and control.
"A greenway sign on Yuemei Road in Jimei is damaged." Not long ago, the "Smart Jimei" platform received a message from the masses. The platform will receive the order as soon as possible, verify and accept it, and distribute it to the relevant departments for processing. On the morning of the same day, after receiving the order and going to the site for verification, the relevant units immediately reported through the platform that personnel had been arranged to deal with it.
Grassroots social governance is often complicated, and it seems that it is all trivial, but people's livelihood is no trivial matter. Only by disposing of the demands of the masses on the front line and resolving them on the front line can we achieve effective governance.
Intelligence with modern intelligent technologies such as the Internet, big data, and artificial intelligence as the core is not only an important goal to promote the modernization of grassroots social governance, but also an important means to promote the modernization of grassroots social governance. Xiamen makes full use of modern science and technology to fully aggregate all kinds of governance data and information resources to provide "big data pool" support for grassroots social governance. For example, Jimei District has built a "Smart Jimei" platform, which gathers more than 17 million pieces of government affairs data from 16 units in the district, realizes the co-construction and co-governance and sharing of basic information in the district, and provides strong support for the research, judgment and analysis of government affairs events, dispute resolution, urban management law enforcement, and civilization creation, so as to make social governance more intelligent and efficient.
"Originally, our event circulation system was relatively chaotic, with three platforms: 12345, public safety management, and digital urban management, and various departments also had their own related platforms. The relevant staff of the Jimei District Comprehensive Management Center pointed to the pain points of grassroots governance.
It is difficult to break down departmental barriers, and "Kowloon is not able to control water" is a common problem in grassroots governance. The "Smart Jimei" platform streamlines the disposal process through intelligent means, making "uploading and disseminating" smoother and departmental communication more efficient.
According to the relevant staff of the Jimei District Comprehensive Management Center, after the "Smart Jimei" was put into use, other platforms and events have been effectively introduced and integrated, and the unified dispatch of events has been carried out in the Smart Jimei platform, which has improved the efficiency of event disposal and the accuracy of delivery, and reduced the burden of multi-platform parallelism on the business department. At the same time, the Jimei District Comprehensive Management Center tracks and manages the whole process of incident disposal, which effectively improves the efficiency of handling government affairs incidents.
Grasp the linkage and stimulate new momentum for good governance
The comprehensive treatment center has been built, how can it play a role? How to use the joint efforts of multiple parties to achieve the effect of 1+N, and resolve contradictions and disputes at the grassroots level and in the bud?
The answer given by Xiamen is: deepen joint creation and improve the "one-stop" comprehensive mechanism for diversified resolution of contradictions and disputes. The Xiamen Municipal Safety Office issued the "Implementation Plan for Strengthening the Standardized Construction of the Comprehensive Management Center for Social Security in Xiamen", which clarified the construction goals of the comprehensive management center at all levels and formulated the task list of the responsible units of the city and district. At the same time, the pilot integration of the town (street) comprehensive management center to build a one-stop spear mediation center to further improve the city's grassroots mediation work pattern.
Walking into the Dongfu Street Comprehensive Management Center, what catches your eye is a bright and tidy office hall, with seven service windows, including litigation services, people's mediation, notary business, legal consultation, petition registration, comprehensive business and comprehensive management insurance, lined up.
"This legal consultation window, with resident legal counsel, can be regarded as our 'general practitioner' and 'guidance desk'." According to the relevant person in charge of the Dongfu Street Comprehensive Management Center, in addition to providing legal advice, this window will also conduct a preliminary "diagnosis" of the problems encountered by the masses - if there is indeed a dispute, the mediation team will immediately dock; If the mediation fails, the litigation service window will immediately provide corresponding litigation counseling and receipt services. When necessary, the judge will also come to the court for a live hearing.
In January this year, the Dongfu Street Comprehensive Management Center just piloted the construction of "one-stop" diversified resolution of contradictions and disputes, and successfully mediated a case involving casualties caused by a production safety accident, fully demonstrating the advantages of the "center" mechanism.
It turned out that after the accident, the street immediately sent relevant leaders in charge to assist the "center" in coordinating relevant matters, the district human resources and social security bureau was responsible for contacting and optimizing the insurance claim process, the police station opened a green channel for issuing certification materials, the judicial office coordinated the dispatch of specially invited expert mediators in the field of labor relations and psychology to participate in the mediation throughout the process, and the lawyer team in the "center" was responsible for communicating with the legal counsel of the company involved, and the court ensured that the mediation agreement was fulfilled in full and in ...... All departments responded immediately, coordinated in an orderly manner, and a complex dispute was successfully resolved.
Qiji thousands of miles is not a day's work. Grassroots comprehensive management centers like this are now growing in the land of Xiamen. In the process of promoting the construction of the comprehensive management center, Xiamen has always been based on the overall prevention and control, coordinated prevention and control, and precise prevention and control function positioning, in accordance with the idea of "multi-center integration, one center for multiple purposes", and adopted the methods of permanent stationing, rotational stationing, and accompanying of relevant departments, to establish a central entity platform, strengthen the center's work team, strengthen the diversified resolution of contradictions and disputes, and achieve "one place at most", laying a solid foundation for substantive operation.
Source: Xiamen Municipal Political and Legal Committee, Fujian Legal News
Editor-in-charge: Huang Huier
Review: Fang Cong Gao Qi
Communiqué of the Third Plenary Session of the 20th Central Committee of the Communist Party of China
■The meeting of all members of the joint meeting on the safety protection of risk-related public areas in the province was held
■From "more beautiful expectations" to "more authentic experiences"