BMW China responds to the refusal of 4S stores to deliver cars: this is a case and is actively communicating

Observer.com

2024-07-22 12:55Posted on the official account of Jiangsu Observer.com

(Text/Pan Yuchen Editor/Gao Xin) "We have noticed the relevant content and conducted a preliminary investigation internally, and the cases involved in public opinion are all individual cases, and the specific circumstances of each case are different. BMW is actively communicating with relevant dealers, urging BMW authorized dealers to comply with the "Measures for the Administration of Automobile Sales" and relevant laws, regulations and contracts, safeguard the rights and interests of consumers, and ensure that consumers get a satisfactory service experience. ”

In response to previous consumer reports that BMW 4S stores in many places refused to deliver cars after the price increase of BMW models, on July 22, BMW China told the observer that the cases involved are all individual cases, and BMW is communicating with dealers and urging dealers to abide by laws, regulations and contracts to protect the rights and interests of consumers.

BMW 4S store, Visual China

In recent years, a number of car brand 4S stores, including BMW, have faced operational difficulties due to the ongoing price war. In July this year, BMW, Audi, Mercedes-Benz and other luxury brands took the lead in withdrawing from the price war, and then, the terminal price of BMW 4S stores in many places began to rise, and some 4S stores also refused to deliver cars to consumers who had paid a deposit, and asked for a temporary price increase.

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