"Manager Yang, I'm inspecting the community again!" In the Yongjingyuan community in Furong District, a woman with a straw hat and boots on her feet is patrolling back and forth, carrying out the daily inspection work of the community. "Sister Straw Hat" is a true portrayal of her in the community, a straw hat and a pair of boots are her standard accessories, and her work style is diligent struggle, hard work, hard work, hard inspection, and hard communication - she is the project manager of Yongjingyuan Community, Yang Yanqun.
Yang Yanqun is on duty at the customer service center.
Yang Yanqun joined Hunan Famous Property Management Co., Ltd. in 2010, and this year is the 14th year. Living in Wangcheng, she is the earliest person to leave and the last to arrive home every day, commuting 150 minutes a day, passing through 48 stations, and making a round trip of 50 kilometers a day. "It's fake that I didn't complain, but I never thought about giving up, because I clearly realized that it was useless to change any job if I didn't work hard." Yang Yanqun said, "I don't think it's easy to find a suitable job, since I joined the company, the company's corporate culture has been nurturing me, which has helped and influenced me a lot." In the company, I have met leaders who are also teachers and friends, and colleagues who are like sisters, and I am constantly growing and becoming a better version of myself in terms of work and life. ”
Cleaners, customer service specialists, customer service supervisors...... Over the past ten years, Yang Yanqun has been engaged in 7 positions, from the most basic cleaning position to today's project manager, which is inseparable from her excellent character of being reliable and diligent.
One afternoon, an elderly man suddenly fell to the ground while walking in the community and was in critical condition. After receiving the call, Yang Yanqun rushed to the scene, when the old man's forehead was bleeding, and his consciousness was not very clear, Yang Yanqun immediately organized a team to carry out emergency rescue, one dialed 120, one contacted the owner's family, considering that it takes time for the ambulance to arrive in the community, and immediately invited the director of the façade health center to rush to the scene to rescue. In the process of waiting, she was calm and calm, leading the team to help the old man stop the bleeding while comforting the old man. Afterwards, the Yongjingyuan team represented by Yang Yanqun received a pennant from the family of the elderly to express their gratitude, which read: "Wholeheartedly for the owner". "At that time, I didn't think too much about it, I just felt that it was important to save people, and I kept emphasizing to myself that I had to be calm and calm, and as a manager, I had to arrange the treatment work." Yang Yanqun said.
Taking the community as home, working diligently and attentively, this is the work style of Yang Yanqun. She treats the owners as if they were her own family, no matter whether she is in the job or not, resting or not, she does her best, regardless of personal gains and losses.
Yang Yanqun (second from left) receives a pennant from the owner.
At noon one day in July 2023, the weather was hot, and a property owner in Building 8 in the community went to the property office for help. After learning the news, Yang Yanqun immediately summoned several male comrades to rush to the scene, because there are steps at the entrance of the unit on the first floor, and the entrance and elevator space is limited, everyone is careful in the process of lifting, and it took a lot of effort to finally help the owner move the refrigerator to the home. At that time, everyone's clothes were soaked with sweat, and beads of sweat were hanging on everyone's faces, but everyone still didn't complain. The owner was very grateful, bought a love drink and sent it to the customer service center, and gave a high evaluation to this attitude of "anxious about what the customer is anxious about and what the customer thinks".
Yang Yanqun (second from right) was awarded the outstanding manager of the group.
"She is our bosom sister in life, and she is an example for us to learn from at work! Sensual and unyielding! Other colleagues in the Yongjingyuan project commented on Yang Yanqundao. Since 2018, when she was appointed as the project leader of Yongjingyuan, Yang Yanqun has led the team to work steadily for more than 5 years, winning a number of team honors from the group, and receiving a total of 9 pennants presented by owners and residents. Yang Yanqun has also taken one step at a time, and has been awarded the honorary title of outstanding employee of the group for many years, and was selected as the outstanding manager of the group in 2023, and won the honor of outstanding project manager of the Municipal Association of Materials twice.
"When I received the owner's pennant, I knew that this was a recognition of my team by the owner, and it also meant that our mission of responsibility was greater, and we should work harder to improve the standard of work, and make the service more deeply rooted in the hearts of the people to be worthy of the pennant presented by the owner, worthy of the platform given by the company and the support and trust of the owner to us." Looking at the pennants sent by the owners, Yang Yanqun's heart was full of emotion and emotion. This "sonorous rose" that grows around the community and the owners serves people with professional skills, inspires people with professionalism, guides people with standardized behaviors, cares for people with sincere emotions, influences people with exemplary actions, repays people with enthusiasm and dedication, and interprets the style of the owner's "mother's family" with their own actions.
Source: Furong District Rong Media Center
Editor: Yang Weiwei