People's livelihood services are endless, and District Mayor Wang Hua was a guest at the "Summer Hotline" to listen to the voices of citizens

On the morning of July 25, Wang Hua, deputy secretary of the Xuhui District Party Committee and head of the district, walked into the live broadcast room of Shanghai People's Radio and was a guest on the "Summer Hotline" column. Wang Hua and the host Hai Bo jointly answered the calls from reporters and citizens in front, and immediately connected with the relevant functional departments and the heads of the local streets and towns to respond to the voices of the people and urge them to solve the "urgency, hardship and hope" of the masses. At the scene, Wang Hua also promised a series of good news to the residents of the district about meal assistance and service upgrades for the elderly.

Wang Hua mentioned that the aging rate in Xuhui District is relatively high and is increasing year by year. In recent years, the Xuhui District Government has invested a lot of resources in providing meals for the elderly, and has now built 40 community canteens for the elderly, achieving full coverage of the 15-minute community life circle, with a daily meal capacity of more than 24,000. Wang Hua said that in the next step, Xuhui will continue to improve the service level of the community canteen for the elderly, implement the preferential dining policy for the elderly that is not limited to household registration, and the "Huixiangfu" one-card pass, and promote the canteen's profits to feed back to the community service project for the elderly by strengthening performance management.

In addition, Xuhui also vigorously promotes the combination of community canteens and party-mass service centers, launches the "Neighborhood Hui" brand, further improves the integration of various public services, and provides residents with high-frequency services such as social security card processing and medical record book replacement, as well as comprehensive, diversified and convenient services and facilities such as legal aid, community health service stations and life markets.

Continue to do a good job in age-appropriate transformation,

Help the "Sycamore District" solve the "bathtub problem"

Ms. Qian, a resident of Lane 49 of Anfu Road, reported online that the rental house belongs to the coal and bathroom sharing, but the bathroom is equipped with a large bathtub, which is very inconvenient for the elderly and residents with limited mobility, and there are great safety hazards. She further explained: "We communicated with the property that we wanted to convert the bathtub into a shower room, but according to the property regulations, the rental house cannot be changed without authorization, otherwise we will have to bear the consequences. ”

In this regard, the relevant responsible comrades of Hunan Street said that in the first half of this year, 22 households have been renovated for the elderly within the street, and in the second half of the year, they will continue to strengthen the arrangement, further do a good job in the work of the masses, and promote the completion of more transformation tasks. According to the relevant person in charge of the Xuhui District Civil Affairs Bureau, since 2021, Xuhui District has promoted the renovation of more than 400 households for the elderly; The renovation of directly managed public housing such as Lane 49 of Anfu Road will further promote the communication between co-owners, tenants and property owners, and accelerate the resolution of residents' demands.

In response, Wang Hua pointed out that the Xuhui District Government has taken the renovation of old housing as a key task in recent years, and has made every effort to promote the solution of outstanding problems such as small trabecular thin plates and non-complete houses, and in response to the problems reported by residents in Lane 49 of Anfu Road, the relevant departments of the Xuhui District Government will speed up the study of specific solutions, and strengthen systematic considerations to ensure that the east wall is not repaired and the west wall is leaked.

Water seepage maintenance and shop operation are taken into account,

The transformation of "beautiful neighborhoods" needs to be considered as a whole

Ms. Yang, a citizen, reported that in 2023, when Huajing Town renovated Huafa Road as a "beautiful block", it demolished some illegal buildings of shops along the street. Due to the illegal building at that time, the sewer pipes on both sides were closed, resulting in the problem of dripping water leakage both inside and outside the shop, and it is hoped that the relevant departments will solve the water leakage problem as soon as possible without affecting the normal business of the shop.

According to the relevant responsible comrades of Huajing Town, a specific plan to solve the water leakage problem has been proposed to the merchants, but the merchants are worried that the construction will affect their business, "We understand the concerns of the merchants, and we have received relevant complaints in June this year, and immediately sent people to the scene to communicate." Merchants hope that the construction will not be carried out from inside the store, and we will try to erect scaffolding from the outside to reduce the impact on the surrounding environment. ”

"The catering industry is an important industry for economic development, and the livelihood of merchants cannot be ignored. We will formulate a detailed plan to repair the water leakage problem as soon as possible without affecting the daily operation of the restaurant. Wang Hua pointed out that the decentralization of law enforcement power for demolition should be the overall responsibility of the town, and after the demolition of illegal buildings, it is necessary to ensure the normal operation of the drainage facilities of the house. He stressed that the relevant units should not only properly solve the problem, but also minimize the impact on the normal operation of the merchants, and at the same time ensure safe construction and improve the satisfaction of residents and merchants.

Illegal buildings should be demolished.

The "three olds" have been changed to the "three new" to improve the living environment of residents

Mr. Gu from Wannan Village, Fenglin Street, reported that a mandatory demolition notice was posted for an illegal building in the subdistrict's jurisdiction since 2019, but it has not been demolished so far, affecting the lives of surrounding residents.

In response to Mr. Gu's complaint, the Xuhui District Demolition Office and the relevant responsible comrades of the street introduced that the illegal building is mainly used for office and storage, and because the building is partially handed over to the top floor of the residential building, if only the illegal part is demolished, the safety of the residents' living environment will not be guaranteed. "At present, Xuhui is vigorously promoting the 'three old' to 'three new', and we will combine the renewal and transformation of old communities with the demolition of illegal ones, and study and propose a proper solution."

Wang Hua further mentioned in his response that Xuhui District will implement the three-year action of "three olds" to "three new" from 2022, and will complete the renovation of 9 million square meters of old residential areas, and combine demolition with environmental optimization to solve the problems that have plagued the community for many years, and continuously improve the sense of security and satisfaction of residents.

Reduce the "zipper" of the community,

The renovation of old residential areas urgently needs to be considered as a package

Ms. Zhu, who lives in Longnan No. 5 Village, reported that since the comprehensive renovation of the old community, various constructions have been carried out all year round, including digging sewage pipes and exhaust pipes, which have brought a lot of inconvenience to residents' lives. In particular, she said, "The iron doors of our building are being painted, and the smell is pungent, and I am very worried about the health effects of this paint." ”

The relevant responsible comrades of Longhua Street said: "Longnan Five Villages are undergoing a series of community environmental transformations, painting is one of them, and we must ensure the use of environmentally friendly materials." ”

In response to Ms. Zhu's question, Wang Hua asked that the local streets should go to the scene as soon as possible to check and take measures to minimize the impact on residents' lives. For the problem of frequent construction in the community, he inquired in detail about the approval procedures of the construction unit and the community and the street, and said that Xuhui is implementing the rectification of the "road zipper" and the project integration in the community, "We will summarize all the projects that need to be excavated in the community, solve the problem at one time, and avoid repeated construction." ”

The transformation of "beautiful neighborhood" is about to start,

Relevant departments explain the promotion plan in detail

At the scene, Haibo also had a video connection with reporters from the Rong Media Center of Xuhui District, and checked the problems of damaged facades, exposed cables, water seepage, and garbage accumulation in the residential areas on both sides of Wudong East Road.

The relevant responsible comrades of Tianlin Street said that they have paid attention to these problems, and have strengthened the docking with the district greening and city appearance department, and included Wudong East Road in this year's "beautiful block" project, fully listened to the opinions and suggestions of the residents, and is expected to start the implementation of comprehensive transformation in August.

Wang Hua said that Xuhui plans to complete the renovation of 56 "beautiful block" landscape roads in 2024, and the coverage rate of "beautiful blocks" will reach more than 45%. The problem of Wudong Middle Road is not an isolated one, but a common phenomenon that exists in many old neighborhoods. He pointed out that in the process of renovation, it is necessary to listen to the opinions of residents and businesses to ensure that the renovation plan meets the actual needs; "After the renovation, we also need to focus on management and maintenance to ensure the long-term improvement of the neighborhood environment. We will work with communities and residents to explore co-governance models to ensure that the outcomes of the transformation are sustainable. ”

The transformation of the subway entrance affects travel,

Coordinate all parties to respond to people's livelihood needs

Ms. Lu, a resident of Xujiahui, called to report that the No. 20 subway entrance of Xujiahui Station was originally planned to open on June 30 this year, but because the construction of the Xujiahui Center project is still under construction, it is expected to be completed by the end of the year, which seriously affects the convenience of residents.

In this regard, the relevant person in charge of the Sun Hung Kai Xujiahui Center project and Shentong Metro said that the renovation project of Metro Exit 20 is complex, and it is necessary to first ensure the safety of construction and subway operation, and the project can only be carried out at night when the subway is out of service, so the construction period is long.

Wang Hua gave a detailed response to the renovation of the subway entrance, saying that the Xuhui District Government attaches great importance to the travel needs of residents and will work closely with relevant units and departments to ensure the safety and progress of the construction. He also mentioned that there are many major projects under construction in Xuhui, which will not only help to enhance the overall image of the area, but also provide residents with more convenient public facilities. "These projects will inevitably bring some inconvenience to residents during the construction process, and the understanding and support of residents is an important guarantee to promote the smooth progress of the project, and the district government will further improve the level of project construction management to minimize the trouble for residents."

Suggestions are more user-friendly,

The adjustment of the off-peak parking time on the road has caused heated discussions

Ms. Hao, a citizen, called to report that parking on the side of the road is not allowed after 7 a.m. on Guilin West Street. She said: "There is a Shiwai Primary School near Guilin West Street, and there are more cars when sending children to school in the morning, so it is understandable that parking is not allowed, but during the winter and summer vacations of the school, the traffic pressure is not great, and I hope to extend the parking time." ”

It is understood that parking on Guilin West Street will be open from the first half of 2021, and parking is allowed at night, on weekends and statutory holidays, but there are traffic hazards in daytime parking. Taking into account the parking needs of residents, the relevant person in charge of the Xuhui District Traffic Police Detachment said that they would communicate with the Municipal Traffic Police Corps to appropriately extend the parking time. The person in charge of Kangjian Street added that the street will consult with the traffic department to assess the feasibility of extending the parking time, and combine with the renovation of the old community to increase the parking spots in the community as much as possible.

"We take the parking needs of our residents very seriously. Many old communities in Xuhui have few parking spaces, and we have taken measures to open the road for parking at night and on weekends, and will also conduct a detailed investigation in response to Ms. Hao's suggestions, assess the feasibility of appropriately extending parking hours during winter and summer vacations, and take practical measures to alleviate the parking pressure of residents. Wang Hua said that the district government will take advantage of the opportunity of the renovation of the old community to reasonably plan and increase parking spaces to meet the parking needs of residents.

The installation of elevators is pending,

Explain in detail the detailed rules for the promotion of the popular project

At the end of the program, Mr. Cheng, who lives in Caoxi No. 2 Village, said that someone proposed to install an elevator in the No. 211 doorway where he lives, and most residents agreed, but it has not been implemented, hoping to realize the dream of adding a ladder as soon as possible.

The relevant responsible comrades of Caohejing Street and District Housing Management Bureau said online that Caoxi No. 2 Village is suitable for installing elevators in terms of physical conditions, and Xuhui also has preferential policies for installing elevators, but the current problem is mainly that the opinions of residents and owners are not unified. "We will rely on the installation of elevator guidance centers and neighborhood committees to build a communication and consultation platform to accelerate the installation of elevators, an important popular project."

Wang Hua requested that for the situation of Caoxi Second Village, the local streets and towns should strengthen communication and docking with relevant departments, start consultation and related work processes as soon as possible, make good use of preferential policies such as the construction of "beautiful corridors" and pipeline shift fee reduction, and promote the installation of elevators in old communities under the premise of ensuring safety.

"One of the best ways to strengthen governance capacity is to listen to the opinions of ordinary people." Wang Hua said that although the demands reflected by the public's calls are individual cases, they can bring government departments to think about how to take a step forward and make every effort to solve the people's problems when encountering similar problems. "We must keep in mind that there is no end to people's livelihood services."

Source: Shanghai Xuhui