Is it the demeanor of a great country or the admiration of foreigners? Recently, a flight delay incident about Shanghai Airlines has attracted widespread attention and heated discussions on the Internet!
It is rumored that on July 26, a flight from Haikou, Hainan Province, to Pudong, Shanghai, caused 141 passengers to wait for three and a half hours without compensation due to waiting for 15 foreigners, an incident that caused dissatisfaction among many passengers and netizens. In the face of this incident, Shanghai Airlines' response completely angered netizens. Let's take a look at the video first:
Loading...
On the flight that day, according to the video data transmitted on the Internet, because the waiting time was too long, some passengers were very dissatisfied, so they questioned the flight attendant. The flight attendant, on the other hand, claimed to have asked the ground staff if they had to wait for the 15 foreigners.
The ground crew replied that they had to wait, and the flight attendant reluctantly explained to the passengers. And I also applied to ask the captain, to consider the waiting time of the other 141 passengers on the plane, the flight attendant helplessly complained.
However, in a response on its official Weibo account on July 27, Shanghai Airlines blamed the delay on typhoon weather. This explanation obviously cannot be recognized by passengers and netizens.
Loading...
It was questioned whether there were specific circumstances that caused the flight to be delayed, especially in order to wait for a specific group of passengers. If those 15 were Chinese, or migrant workers, would they have to wait for a long time? Why do foreigners have such privileges?
Waiting not only means time consumption, but also disregard and disregard for the rights and interests of passengers. In today's rapid development of the times, every passenger should enjoy equal service and treatment, regardless of nationality. In this case, the 15 expatriates did not seem to feel any unease or guilt because of the long wait, and their attitude seemed to be unconcerned.
We can't help but ask, what exactly is the service philosophy of the airline? Is it to cater for the needs of special groups at the expense of other passengers? Some netizens are angry, this is the backbone of the Chinese, Shanghai? 15 foreigners greater than 141 Chinese?
Even if it is delayed due to weather conditions, then we will remember the apology of Shanghai Airlines, and when there are uncertain factors in the future, we will choose Shanghai Airlines, because it can not only adjust your flight for you, but even wait for you! [covers face] [covers face]
Some netizens said that it was really an eye-opener, the plane could still wait for people to get on the plane, and they were still waiting for foreigners!
Written at the end: The editor believes that in fact, it is obviously to wait for the 15 foreigners, but it is strange that the weather is to blame the typhoon! I also said that the flight attendant's explanation was inaccurate information communication on the spot, and I was really worried, I don't know if the flight attendant's job can be saved?
#上海航空回应航班延误3个半小时#